Air France Airlines

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Formally known as Societe Air France, Air France is the flag carrier of France headquartered in Tremblay-en-France. It is also the subsidiary of the Air France-KLM group and founding member of the SkyTeam global airline alliance. Air France currently has 184 destinations which are served by 243 aircrafts. The airline’s global hub is at Charles de Gaulle with Orly Airport as the primary domestic hub. Air France Airlines operates a mixed fleet of Airbus and Boeing widebody jets on long-haul flights

Air France Airlines and Class Classification

Air France is known to offer exquisite hospitality not just on board but on the ground as well. Passengers travelling on Air France can choose from four different cabin classes that offer distinct features and amenities. The four distinct cabin classes include La Premier, Business Class, Economy Premium and Economy Class. 

La Premiere is known as the most elite class offered on Air France that comes with astonishing amenities and services such as priority services at the airport and chauffeur service.

Economy Class

Passengers travelling Economy class on Air France flights can experience more pleasant facilities in this class of service. The cabin features spacious and more comfortable seats compared to any other economy class. Passengers can also enjoy French hospitality through the exquisite French delicacies. Air France also offers inflight entertainment on Economy class that features a wide variety of films, TV shows, cartoons in 12 different languages.

Premium Economy

Air France also offers Premium Economy on long-haul flights which allows passengers to sleep, read and work with more comfort. The premium Economy seats are more spacious and offer more relaxation and space. Also, the seat configuration offers a cabin divider. The premium economy meals services include authentic french meals.

Business Class

The Business Class of Air France Airlines offers privacy, comfort and well-being of the customer throughout the journey. The seats feature multiple functions including adjustable seat functions that turn into fully flat beds. All the seats in Business Class are configured with direct access to the aisle and entire private space for dining and leisure. Passengers travelling in Air France business class offer Michelin style French cuisine for gastronomic experience. Along with the delectable meals, the cabin crew will offer carefully selected wine selection for elevated experience.

In addition to these facilities, every seat features seatback entertainment with a wide range of original versions, concerts, movies and TV shows. To enhance the Business class experience, Air France also offers an extensive amenity kit with specially designed cosmetic products, adjustable sleeping masks, and dental kits. On ground, passengers travelling in Business class get complimentary lounge access across the Air France lounges in the world and in other Star Alliance lounges.

La Premiere

Passengers travelling in the exclusive La Premiere can experience better than ordinary services than any First Class. At Paris, Bordeaux, Lyon, Nice, passengers will be picked in a premium vehicle and drive you to the airport in complete comfort. As soon as you arrive at the airport, you will be assisted by assigned Air France staff who will escort you through the private check-in lounge, baggage drop area and then to the Air France Airlines lounge. In the lounge, you can experience exquisite services like a personalised massage centre, dining area, and work space.

During boarding, passengers will be escorted to the aircraft in luxurious Hybrid Porsche vehicles. On board, you will receive tailored personalised services that will ensure comfort and leisure while flying. Every La Premiere seat features extensive pitch and wide that turns into a full-flat bed. 
To enhance the comfort of leisure mode, passengers are offered foam mattress, a pillow, and large fluffy duvet. In addition to these facilities, every seat features seatback entertainment with a wide range of original versions, concerts, movies and TV shows. Air France flights also offer best comfort accessories in First Class which includes a comb, beauty and cosmetic product, ear plugs, earphones protectors, and a customised pen with Air France logo.

Air France Airlines Baggage Policy

Air France offers a generous baggage allowance to its customers to ensure that people can pack whatever they want. However, the airline also has certain rules and regulations in baggage policy that should be adhered to avoid paying extra at the baggage counter.

Hand Baggage Allowance

The airlines offer plenty of hand baggage allowance to all the passengers travelling on board. The baggage allowances remain the same however, the piece of baggage carried may depend on the class of service purchased by the customers. As per Air France baggage policy, if the hand baggage exceeds the permitted amount of allowance, then it will be considered as checked baggage.

  • In the Economy cabin, you may take one hand baggage and one personal item. 
  • Passengers travelling in Premium Economy, Business class and La Premiere cabin can take two hand baggage with one personal item. 
  • The total combined weight of personal weight and hand baggage in Economy and Premium Economy must not weigh more than 12 kg (26.4lb) with dimensions of 55 x 25 x 35 cm. 
  • Passengers travelling in the Business Class or La Premiere, the hand baggage and personal item can weigh up to 18 kg combined.

Checked Baggage Allowance

As per Air France baggage policy, the number of checked bags that a passenger can check in depends on the cabin and your fare type purchased. Customers can check their baggage related details on the selected flight. 

  • Passengers travelling in the Economy cabin can carry two baggage items depending on the ticket fare purchased. The bags must not exceed 23 kg/50lb. 
  • In the Premium Economy cabin can carry 0 to 2 baggage items must not exceed 23 kg/50lb. 
  • Those who are travelling in Business class can carry 2 checked baggage weighing 32 kg. 
  • Those who are travelling the elite La Premiere cabin can carry 3 checked baggage weighing 32 kg each. 
  • As per baggage policy, passengers with Flying Blue, Silver, Gold or Platinum, or SkyTeam Elite or Elite Plus members, are entitled to carry one additional baggage apart from standard baggage depending on the fare purchased.

Infants Baggage Allowance

  • Those infants who are not occupying any seat can check one bag weighing up to 10 kg except those who are travelling in Light fare. 
  • Along with that, infants are also entitled to carry a stroller and backpack type carrier on board. 
  • Passengers who are travelling with infants are allowed to carry a car seat.

Authorised Items in the Cabin of Air France

As per Air France baggage policy, you can carry liquids, pastes and creams on board under few conditions. 

  • Air France Airlines advises the passengers to carry liquids and semi solids in transparent and closed plastic bags. 
  • As per Air France baggage allowance guidelines, only 1 plastic bag per passenger is allowed. 
  • Each container must not exceed 100 ml of limit, while plastic bags cannot exceed 1 litre. 
  • Also, the plastic bag cannot be bigger than 20 x 20 cm / 7.8 x 7.8 in.

Air France Airlines Check-in Policy

The airline offers passengers to check-in through multiple options which enables customers to have more feasibility and accessibility. Air France offers check-in 48 hours before the scheduled flight departure. You are allowed to select seats, choose preferred meals options, and purchase additional baggage if required. 

  • As per Air France check-in policy, passengers are required to reach the airport at least 3 hours before the scheduled departure. 
  • Also, passengers can go through the screening no later than 60 minutes before the scheduled departure. 
  • The boarding process of Air France starts 45 minutes before the scheduled departure and the gate closes 20 minutes before the flight departs. The airline recommends passengers to check Air France flight status to track your flight.

Air France Check in Time

The deadline for the flight check-in depends on the passenger’s final destination or stopover. 

DestinationCheck-in Time 
Europe to Paris (Charles De Gaulle)  40 minutes 
Europe to Paris (Orly Airport ) 40 minutes 
Europe to French Regional cities 30 minutes 
Within Europe 40 minutes
United Kingdom (Heathrow) 30 minutes
Brussels Midi30 minutes
Mexico 90 minutes
Canada 180 minutes
Dubai 2 hours 
Argentina2 hours
United States2 hours 
Within Canada 1 hour

Air France Airlines Cancellation Policy

Air France cancellation policy applies to both refundable and non-refundable fares. However, the airline also advises passengers to follow guidelines as mentioned in Air France cancellation policy.

Cancellation Guidelines for Non-Refundable Tickets

  • Air France cancellation is applicable on the unused or unflown segment only. 
  • As per Air France cancellation policy, in case of any cancellation for non-refundable tickets, passengers can apply for cancellation and receive a future credit voucher. 
  • The future credit voucher remains valid for one year from the date of issuance and can be used to purchase new flights. 
  • If the new fare booked is higher than the credit voucher, then passengers will have to pay the fare difference. 
  • In case of any bereavement of any close relation of the passenger, the airline will offer a complete refund.

Cancellation Guidelines for Refundable Tickets

  • The refundable fares offer flexibility of cancellation anytime before the flight departure. 
  • As per Air France cancellation policy, the reversal of the reservation can be done up to 4 hours prior to the scheduled departure of the international flight. 
  • For domestic flights, passengers can request for cancellation up to 2 hours before the scheduled departure. 
  • In case of a no-show, passengers can choose Air France cancel flight ticket option and claim refund after departure. 
  • No cancellation fee waiver would be offered under any circumstances.

Air France Airlines 24 hours Cancellation Policy

As per Air France Airlines cancellation policy, passengers who are willing to cancel their flight within 24 hours of making the reservation can do so without any cancellation fee. However, it should be ensured that the departure time must be 7 days or more from the date of reservation. 

  • This policy is not applicable on Frequent Flyer members. 
  • Group bookings with more than 10 passengers are also eligible for 24 hours cancellation and subject to guidelines. 
  • Any reservation booked with a travel credit voucher is not eligible for cancellation.

Air France Airlines Cancellation Fee

Air France Airlines allows passengers to cancel their flight reservation within 24 hours of making a complete refund without any cancellation fee. However, any cancellation done after 24 hours Air France flights will incur cancellation fee depending on mode of reversal and fare type. 

Time Limit Online Cancellation Phone Cancellation Airport Cancellation 
Outside 24 hours $200 USD $250$200
Within 24 hours Free Free Not allowed

Air France Airlines Refund Policy

Air France Airlines flight cancellation refund would be available to the person who requested a refund after cancellation. However, the airline will inquire about the refund request before approving. In addition to that, the refund amount will vary depending on certain variations. Passengers can also request a refund against their Air France booking by calling the Air France customer service number. 

  • Under Air France cancellation policy, any ticket cancelled within 24 hours of making a reservation, will qualify for complete refund. 
  • As per Air France Airlines policy for cancellation,  Air France Basic Economy tickets are not eligible for refund. 
  • Based on the country of destinations and origin, the cancellation policy of Air France will vary. 
  • In case of any disruption in refund or cancellation, customers can contact the Air France customer service. 
  • All trips regardless of class of services and fare rules, are eligible for voluntary refund. 
  • As per Air France refund policy, the refund will be credit in the original form of payment in which the ticket was purchased. 
  • A credit card refund would be processed within 7-10 business days. However, debit or cash refund may take 15-20 business days as per Air France refund policy.

Frequently Asked Questions

  • What is Air France Airlines cancellation fee?

    Air France Airlines cancellation policy, the cancellation fee depends on the route and cabin class purchased by the customer. The cancellation fee ranges between 200 USD and goes up to 250 USD.

  • How do I cancel my Air France flight?

    You can cancel your flight via online and offline methods. You can access the website to cancel the flight or you can seek assistance at the check-in counter at the airport. You can also cancel your flight by contacting the airline via the air france phone number.

  • Can I get a refund for a cancelled Air France Airlines flight?

    As per Air France Airlines refund policy, the refund may depend on the fare type, timing cancellation and any fare applicable rules.

  • How long does it take to get a refund for a cancelled Air France flight?

    As per Air France refund policy, the refund usually takes around 7 business days to 15 business days from the date of cancellation process.

  • What is Air France Baggage policy?

    First and Business class passengers can carry two hand baggage on board with a maximum weight of 18 kg. Passengers travelling in Economy class can carry one piece of hand baggage with a maximum weight of 12 kg. As for checked baggage, passengers may carry 23 kg of baggage depending upon class of services.

  • What is the hand baggage policy in Air France  Airways?

    First and Business class  passengers can carry two hand baggage on board with a maximum weight of 18 kg. Passengers travelling in Economy class can carry one piece of hand baggage with a maximum weight of 12 kg.

  • What is Air France Airlines check-in policy ?

    According to Air France Airlines check-in policy, the online check-in starts 48 hours prior to the scheduled departure of the flight. The check-in at the airport starts 24 hours before the scheduled departure of the flight.

  • How early should I arrive at the airport for an international flight with Air France Airways?

    Passengers should arrive at least 3 hours early at the airport for international flights to complete all formalities. The online check-in starts 48 hours before the scheduled departure of the flight while airport check-in for international flights starts 4 hours before the flight departure.

  • What is the check-in deadline for an Air France Airlines flight?

    Air France Airlines check-in for most of the flight opens 48 hours to 90 minutes before scheduled flight departure. However, the check-in timing may vary depending on different airports.

  • Does Air France Airlines have a 24 hours cancellation policy?

    Yes, Air France Airlines does have a 24-hour cancellation policy which ensures a full refund if the booking has been cancelled within 24 hours of making it. However, this applied to flights to the US and Canada only.

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