Swiss Airlines

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Swiss Airlines also known as SWISS is the official flag carrier of Switzerland. Headquartered at EuroAirport Basel Mulhouse Freiburg near Basel, the airline currently operates on 120 destinations with 88 aircrafts in its fleet. Swiss Airlines serves destinations in Europe, North America, South America, Africa and Asia. Zurich airport is its main hub while Geneva Airport is its focus city.

Swiss Airlines and Its Cabin Configuration

Swiss Airline is known for offering its passengers the feasibility to choose the fare that suits them best. The airline has four different cabin configurations including Standard Economy, Premium Economy, Business Class and First Class.

Economy Class

Swiss Airline has multiple economy class fares including Flex, Classic, and Light. The airline ensures to offer premium service and facility not just on board but on ground as well.

Flex Fare

Passengers travelling in Swiss Airlines Flex Fare can enjoy multiple benefits and luxury irrespective of flying in Economy Class. You can enjoy 1 piece of hand baggage weighing not more than 8 kg and I checked baggage weighing no more than 23 kg. Also, frequent flyers can earn 50% additional miles on travelling with Swiss Airlines. This fare also offers complimentary seat selection and meal selection, priority boarding, preferred zone, rebooking and free cancellation. Also those who want to change the flight to an earlier flight on the same day can do so if they have reserved an Economy Flex seat.

Classic Fare

Those who have reserved Swiss flight Economy Classic can enjoy amenities better than standard economy class.  You can enjoy 1 piece of carry-on baggage weighing more than 8 kg and 1 checked baggage with a maximum weight of 23 kg. Passengers are also eligible to earn miles and rewards on each flight. 

Swiss Airlines also offers complimentary seat selection. However, those who want to rebook their itinerary, will have to pay certain rebooking charges.


Passengers travelling in Light fare are entitled to carry one hand baggage with a maximum weight of 8 kg only. Frequent Flyers can get Miles and More on all the flights.

Premium Economy

Swiss Airlines also offers Premium Economy class to customers on all long haul flights to cater extra comfort and luxury.  Compared to Economy, Premium Economy offers more luxury and facilities on board and onground. The additional facilities also include enhanced comfort and inflight-entertainment system. Passengers can also enjoy easy check-in and priority boarding assistance at the airport. Premium Economy passengers are entitled to carry 2 checked baggage allowance weighing 23 kg each. You also receive complimentary toiletries bags containing a toothbrush and toothpaste, a sleeping mask and ear-plugs.

Business Class

Known for exclusive services and amenities, passengers can enjoy a luxurious journey to their respective destinations. Swiss Airlines business class features an exclusive fully-flat bed to offer maximum comfort throughout the Swiss flight. Passengers travelling in business class can also enjoy specifically curated delicacies created by Top Swiss chefs. Along with on board services, passengers can also carry ample baggage consisting of 2 carry-on baggage weighing 8 kg each and 2 checked baggage weighing 23 kg. Business class passengers also get complimentary lounge access at all SWISS or Star Alliance partner lounges.

First Class

Swiss International Airline offers priority check-in, boarding and premium lounge access to Swiss Airlines First Class passengers for an impeccable inflight experience. A Swiss Airlines staff will graciously greet the passengers at the airport and will lead you through the priority security and check-in counter. Swiss Airlines First Class passengers can drop your bags at the priority baggage submission. From there onwards, passengers  will be guided to the exclusive SWISS First Class Lounge. During boarding, First Class passengers will board the flight in Group 1. The inflight is filled with outstanding facilities and amenities including lie-flat bed, gourmet meals, selected wine from wine connoisseur and a reward-worth amenity kit.

Swiss Airlines Baggage Policy

The Swiss Air Lines offers generous Swiss Air Lines baggage allowance to every customer, be it travelling in Economy, Premium Economy or business and First Class.  

  • Apart from four cabin classes, the airline has three subcategories : Light, Classic & Flex and Business. 
  • Swiss Airlines allows every passenger to carry one carry-on baggage, checked baggage and one personal item like purse, briefcase, or handbag. 
  • The baggage allowance also depends on the routes and destinations purchased by the passengers. 
  • All the items should be within the maximum weight prescribed in the baggage policy.

Cabin Baggage Allowance

Cabin Class Number of Bags Weight Dimension 
Economy 18kg55 x 40 x 23 cm 
Premium Economy 18kg 55 x 40 x 23 cm 
Business Class 8kg 55 x 40 x 23 cm 
First Class 28kg 55 x 40 x 23 cm 

Checked-in Baggage Policy

  • On European routes, passengers travelling on Light fare are not allowed to carry checked-in baggage, however, passengers can purchase additional baggage as per Swiss Airlines baggage policy.
  • Classic and Flex fares include one personal item and one baggage weighing 23 kg with dimension of total 158cm as checked-in baggage.  
  • Business class passengers can carry 2 checked-in baggage weighing 32 kg each with a total dimension of 292cm on board.

Baggage Limits on International Flights

Cabin Class No. of BagsWeight Total Dimension 
Economy 123kg158cm
Premium Economy 123kg158cm
Business Class232kg292cm
First Class 232kg292cm

Swiss Baggage Fee

You can book your flight from the official website of SWISS to receive an extra 2 baggage allowance each weighing 23 kg with you. The Light Fare in SWISS Economy includes only one carry-on bag on board as per Swiss Air Lines baggage policy but passengers can purchase extra baggage allowance through the website or at the SWISS check-in counter at the airport. 

The price for Economy Light fare depends on destinations and sales location as per Swiss Air Lines baggage fee.

Purchasing Additional Baggage Online

Within Europe 303025
Within Switzerland 202015
Intercontinental (US/Canada)75757565
Intercontinental 707060

Purchasing Additional Baggage from the Airport Counter

Within Europe 606050
Within Switzerland 606050
Intercontinental (US/Canada)75757565
Intercontinental 10510590

Swiss Airlines Check in Policy

Swiss air offers its customers the liberty to check-in at their own convenience. Passengers can complete Swiss Airlines check in through several ways which enables them to check in anywhere. The most feasible way to check-in is via the online web check-in. However, you can alternatively use the offline check-in option that includes Kiosk check-in or counter check-in. 

SWISS Air Lines enforces strict check-in deadlines to ensure smooth and efficient operations. However, the deadlines depend on your destination of the flight. 

  • For domestic flights within Switzerland, passengers should complete check-in at least 30 minutes prior to scheduled departure.
  • For international flights, arrive at least 60 minutes before scheduled departure. However, some international airports may have different requirements, so it’s always advisable to contact the airline via Swiss Airlines customer service. 
  • If you require any kind of assistance while travelling with pets or unaccompanied minors, then airlines have special guidelines in such cases. Contact the airlines to know the precise details.

Swiss Airlines Cancellation Policy

There is no point denying that just like our travel cancellations are as frequent as our travel plans. That’s why it is essential to be aware of the Swiss Air Lines refund policy and cancellation policy

  • The Swiss Air cancellation policy is only applicable to those bookings made directly from the airline’s booking portal, Swiss Air customer service or at Swiss Air airport counter. 
  • As per Swiss Airlines cancellation policy, refund and cancellation applies to one-way, round-trip, and open jaw fares. 
  • The policy also applies to refundable and nonrefundable tickets irrespective of the fare type they have been purchased in. 
  • Every ticket in Swiss Air is applicable for 24 hours free cancellation policy irrespective of cabin class and fare type.

SWISS Air Lines 24-Hour Cancellation Policy

  • All SWISS flight ticket passengers can cancel their flight within 24-hours of booking without any penalty and they are eligible for complete refund, irrespective of their fare type. 
  • If you cancel your SWISS flight outside the 24-hour window, you will be charged a cancellation fee depending on the arrival and departing airport as per Swiss Airlines check-in policy.

SWISS Air Delay and Compensation Policy

In case of any delay or cancellation voluntarily done by airlines then passengers are entitled to get a refund or alternate flights. There are instances when airlines voluntarily cancel their flight due to numerous reasons such as extreme weather, shortage of staff, technical issues, ATC Clearance, and even traffic control strikes. That’s why, the airline recommends passengers to check their Swiss Airlines flight status to know the exact flight condition. 

As per Swiss Airlines review, EU Regulation 261/2004, if your flight is departing from an EU airport or arriving at a EU airport on an EU carrier and cancellation is within the control of the airline, then you are eligible for compensation. However, this policy is only valid under below mentioned conditions. 

  • As per Swiss Air Lines cancelled flight policy, all passengers departing from or arriving at any EU airport or anywhere in Switzerland. 
  • This policy is only valid to those who have confirmed booking. 
  • This policy applies to those who have already checked-in for their fight before the check-in deadline. 
  • This policy also applies to all fares available on the public domains.

SWISS Air Cancellation Fee

As per Swiss Air Lines cancellation policy, the amount charged by SWISS Air Lines as cancellation fee is subject to various circumstances, including the type of ticket purchased and the departing and arriving airports.

  • Flex ticket holders can cancel or make changes in their reservation without incurring any additional fee as mentioned in Swiss Airlines cancellation policy.
  • If Standard ticket holders cancel or make changes in their reservation, they have to pay between € 100 to € 250 as cancellation or change fee, depending on the route and cancellation fee.
  • Economy ticket passengers are charged between € 150 to € 350 as cancellation or change fee.
Cancellation Time Cancellation Fee 
Within 24 hours of cancellation No fees applicable
After 24 hours but less than 48 after booking €20 – €50
After 48 hours but less than 7 days before departure €50 – €200
More than 7 days remaining before departure Full refund on base fare

Frequently Asked Questions

  • How can I cancel my SWISS flight?

    You can either cancel your SWISS flight online directly at the airline’s website or by calling the airline’s customer support number.

  • What is the cancellation policy of SWISS Air?

    Passengers with valid SWISS Air tickets are eligible to cancel their SWISS flight at least two hours prior to the scheduled departure. However, the eligibility to claim compensation depends on fare type, routes, and time of booking and cancellation.

  • Does Swiss International Airlines have online check-in?

    Yes, a web check-in service is available on Swiss International Airlines website. You can easily check-in 1 hour before your international flight departure and  30 minutes before domestic flights. You can check for Swiss Airlines through the Swiss Airlines phone number.

  • How early should I check in for my flight?

    If you are checking bags, then check at least 2 hours prior to your flight’s departure. And in case, you don’t have checked-in baggage , then check-in 60 minutes before your flight takes off.

  • Can I get a full refund from SWISS Air?

    You can claim a complete refund from SWISS Air if you cancel your flight within 24-hours of booking, or you have a refundable ticket, or the airline cancels your flight or denies you boarding.

  • What is the penalty for cancellation of a flight ticket?

    SWISS Air levies a charge of € 100 to € 350 as cancellation fee, in case a passenger cancels the flight outside the 24-hour window.

  • How much does Swiss International Air Lines charge for extra baggage?

    According to Swiss Airlines baggage policy, passengers have to pay between 30 EUR to 200 EUR for extra luggage. However, it also depends on the destination from/to where you are travelling.

  • Can I give 2 bags in checked baggage?

    Swiss Air Lines allows its passengers to bring 2  bags as checked baggage for free on the route within Europe and to/from North America, Middle East and Asia, only if the bags meet the airline’s baggage measurement.  If it exceeds, then the passengers must pay a fee for the additional luggage.

  • What is the Swiss Air Lines baggage fee?

    Swiss Air Lines baggage fee depends on the route, faretype, and destination. However, the baggage fee may range between 30 EUR to 200 EUR.

  • What should I do if my luggage is damaged or delayed?

    In case of a damaged or delayed luggage, the passenger must issue a complaint with the airline within 7 days of arrival. If the damage on the luggage was done due to the airline’s fault, then Swiss Air Lines will compensate you.

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