Hawaiian Airlines

Home » Airlines » Hawaiian Airlines

Hawaiian Airlines is the flag carrier of Hawaii in the US. It is a commercial aircraft headquartered in Honolulu, Hawaii. It operates flights to / from Hawaii, within the US, and to a few international destinations. The airline currently has 31 destinations with 64 aircrafts in the fleet. Hawaiian Airlines is also famous for having routes to the lesser travelled gems like Molokai. They have this extensive and broad route network and convenient connections which make it easy for you to travel and hop between Hawaiian Islands.

Hawaiian Airlines and Cabin Classification

Most of the passengers who are heading to Hawaii for vacation often seek budget-friendly flights to save a hefty price of commute and thus the airline offers a wide spectrum of travel options to make the journey more special and convenient. Customers can choose between Main Cabin and Premium Cabin whichever suits them best. For more diversity, the airline also offers differentiations in the Main Cabin Class. Customers travelling in Main Cabin class can choose between Main Cabin Basic, Standard Main Cabin and Main Cabin Preferred seats.

Main Cabin

Main Cabin Basic

Known as the lowest priced seats on transpacific flights which offers an authentic Hawaiian Hospitality along with complimentary meals, snacks, beverages, as well as free inflight entertainment. However, this fare does have certain limitations such as getting seat selection at the time of check-in and boarding the flight in the last group.

Standard Main Cabin

Those who seek slightly better experience than basic amenities can opt for Standard Main Cabin. This fare offers seat selection before check-in, access to overhead bins, upgrade to higher class, and 1 HawaiianMile for every mile flown with Hawaiian flights. Also, passengers can have the feasibility to change their flight with no-flight change fee.

Main Cabin Preferred Seats

Those who are travelling on Main Cabin with preferred seat fare, can enjoy an aisle seat or closer seats to the boarding gate. You’ll also have access to the essentials of a main cabin with standard legroom along with the notable traditional Hawaiian hospitality on board.

Premium Cabin

Known for the highest level of comfort on board, Premium Cabin offers multiple luxurious amenities and facilities to customers. Equipped with modern island-style design, accentuated with authentic Hawaiian hospitality, the cabin boasts a completely lie-flat bed with premium bedding with simple recline 180 degree and intuitive controls to provide comfort. Every seat in Premium economy  is equipped with two USB ports and full AC with complimentary in-flight entertainment. Passengers can also experience complimentary meals and beverages.

Hawaiian Airlines Baggage Allowance

The airline understands that people like to travel freely while planning for holiday. That’s why the airline offers baggage allowance that allows customers to travel without overbearing limitations on baggage. 

  • Each passenger travelling is allowed to carry one carry-on bag and one personal item on board. 
  • The Hawaiian Checked baggage allowance depends on the fare type purchased by the passenger. 
  • A personal baggage only includes briefcase, laptop bag, purse that fits under the seat of the passengers or can be kept in the overhead baggage.

Carry-on Baggage

  • Passengers are allowed to carry one carry-on baggage that must not exceed the dimension of 22 x 14 x 9 inches with weight not more than 11 kg including wheels and handles. 
  • As for personal baggage, the bag should be small enough to fit under the seat of the passenger. 
  • However, if a carry-on baggage exceeds the prescribed dimensions and weight then it will be considered as a checked baggage The airline allows duffle bags and small roller luggages that will fit in the overhead bins.

Checked Baggage

  • The checked baggage allowance in Hawaiian Airlines depends on the fare type purchased by the customers. 
  • According to baggage allowance, the checked baggage must not exceed the outside linear dimension of 62 inches (157cm) and maximum weight of 50 pounds (22.5kg). However,if a passenger surpasses the checked baggage limit, then passengers will have to pay surcharges for additional baggage.

Checked Baggage Fee

The fee for checked baggage depends wholly on the destination you are flying to. The fee is based on the country of origin and overweight and oversized limit. 

Neighbour Island North America First ClassInternational flight except Australia and New Zealand Australia and New Zealand 
1st bag $30$40Free Free Free 
2nd bag $40$45Free Free $100
3rd bag$50$150

Baggage Allowance for International Travel

Passengers can carry 2 pieces of checked baggage to the United States and all outside the United States except for flights between the United States to Australia and New Zealand without any additional Hawaiian Airlines baggage fees.

For Travel Between Cabin Per Piece Weight Allowance 
USA and Australia/ New Zealand Any 23 kg 
USA and Papeete/ Cook Island Any 23 kg 
USA and Pago Pago Any 23 kg 
USA and Japan/ Korea and China Coach/ Economy 23 kg 
USA and Japan/Korea and China First/ Business 32 kg 
USA and any international point between any other international points not listed above Coach/ First and Business 32 kg

Hawaiian Airlines Check in Guidelines

The airline offers multiple check in methods for the flexibility of the passengers. You can simply use the easy-to-navigate web check-in process or mobile app to check-in for your flight. The official website of the airline is also helpful to check the Hawaiian Airlines flight status. However, if you prefer to check-in directly at the airport then also you can check-in either at the self-kiosk or at the Hawaii check-in counter.  Another way to check in for flight is to contact the airline via Hawaiian Airlines phone number. 

  • Hawaii Airlines check-in timing for international flight begins 24 hours before the scheduled flight departure and ends 60 minutes before the flight is airborne. 
  • While for domestic flights, online check-in depends on certain destinations. 
  • The airport check-in starts 3 hours prior to scheduled flight departure. 
  • The airline offers early check-in service which comes with certain additional benefits.  
  • Customers can also opt for an online check-in facility available on the airline’s official website or through its mobile app to complete check-in.
  • The airline advises its customers to reach the airport at least 2-3 hours before their flights.

Hawaiian Airlines Cancellation Policy

The airline offers a lenient and feasible cancellation policy to ensure a pleasant experience with the airline. As per Hawaiian Airlines cancellation and refund policy, customers need to follow certain guidelines depending on their respective fare type and class of service.

Main Basic Fare

  • As per cancellation policy, the main basic fare class tickets are non-refundable and non-transferable. 
  • However, passengers can initiate cancellation and receive full refund as per the guidelines of Hawaiian Airline as long as they cancel their flight within 24 hours of purchasing the ticket and ensuring that the departure date is scheduled at least 7 days after the purchase. 
  • Main Cabin class is also ineligible to upgrade their ticket to Extra Comfort or Business/ First class. 
  • As per Hawaiian cancellation policy, the cancellation fee can range up to 150 USD would be assessed during cancellation and remaining value of the ticket will be credited back to the passengers in the form of travel credit. 
  • As per the airline, cancellation for flights originating from Australia will cost around $200 USD and no refund will be offered neither in the original form of payment nor future travel credit. 
  • Flights originating from Japan are also subject to cancellation fees of $200 USD. 
  • Flights originating in Korea are subject to $250 USD as cancellation fee and no refund will be given neither in form of original payment nor in form of travel credit.

Hawaiian Airlines Cancellation Fee

The airline has a certain cancellation fee for passengers who surpass the free cancellation window. The cancellation fee on Hawaiian Airlines flights depends on the cabin class and fare type selected by the customer.

Method of Cancellation Economy Premium Economy Business First 
Cancellation via Online method $150$150$75Free 
Cancellation at the airport counter or contact centre$200$200$150$75

Hawaiian Airlines Refund Policy

There are certain eligibility criteria when it comes to requesting a refund on Hawaiian Airlines. 

  • The ticket must be issued by the airline only starting with 173 ticket serial number. 
  • If a passenger is cancelling the flight without travelling then the airline will refund the value of the ticket minus the cancellation fee to the original payment method. 
  • No refund will be issued as per the refund policy for surrendered tickets after 12 months from the date of issuance. 
  • As per Hawaiian Airlines reviews, the airline usually takes 7 business days to credit refund attributed to credit card purchase and 20 business days for tickets purchased with cash, bank transfer, or any other form of payment. 
  • A passenger can also claim full refund if the reservation is cancelled within 24 hours of booking the flight. The said refund will only be processed if the departure date of the flight is at least 7 days after the date of making the purchase as per 24 hours cancellation Hawaiian Airlines. 
  • In case of any issues regarding refunds, passengers can also seek assistance by calling the Hawaiian Airlines customer service.

Frequently Asked Questions

  • Can I cancel my Hawaiian Airlines flight?

    Yes, passengers can cancel their flight subject to a certain cancellation fee. You can also receive a refund on the remaining unused portion of the fare or future travel credit.

  • Does Hawaiian Airlines offer a 24 hour cancellation policy?

    Yes, you can initiate cancellation and receive full refund as long as they cancel their flight within 24 hours of purchasing the ticket and ensuring that the departure date is scheduled at least 7 days after the purchase.

  • Are Hawaiian Airlines tickets refundable?

    The tickets of the main cabin class are not eligible for refund; however, you are entitled to get a refund if your flight booking is unused. However, you will have to pay a certain cancellation fee to get the remaining value of the ticket.

  • Does Hawaiian Airlines allow mobile boarding?

    Yes, the airline allows customers to use mobile app check-in to board the flight. Customers need not to carry a physical boarding pass, they can use their mobile boarding pass.

  • Can I change my seats with online check-in?

    Yes, the airline allows you to change your seats before boarding only if there is availability on board. In other cases, you can also select your preferred seats at the airport check-in counter.

  • What are the restrictions for Hawaiian Airlines online check-in?

    Unaccompanied minors, travellers with unconfirmed booking, physically impaired and passengers with pets are not eligible to check-in online and must complete the check-in at the airport.

  • Do I need to pay for Hawaiian Airlines check-in?

    Yes, you may have to pay the check-in Fee  if you opt for offline check-in services like airport counter check-in or through customer service.

  • How much baggage can I bring in Hawaiian Airline?

    The carry-on baggage must not exceed the dimension of 22 x 14 x 9 inches with weight not more than 11 kg including wheels and handles while the checked baggage must not exceed the outside linear dimension of 62 inches (157cm) and maximum weight of 50 pounds (22.5kg).

  • How much does Hawaiian Airline charge for extra baggage?

    According to the baggage policy, the extra baggage fee depends on the destination of the flight. The fee could vary from $50 to $150.

  • What are the fees for overweight and oversized baggage in Hawaiian Airlines?

    Fees for overweight and oversized baggage may depend on fares and destinations. However, one must check the up-to-date information at the airport.

Call For Support