Virgin Atlantic Airways

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Virgin Atlantic or Virgin Atlantic Airways limited or Virgin Airlines Airways International limited were established in 1984 as British Atlantic Airways. Based in Britain with headquarters in Crawley, England with hubs at Heathrow and Manchester. Virgin Atlantic Airways is the second most frequently used airline after British Airways. The airline currently operates on 35 destinations with 40 aircrafts in its fleets.

Virgin Atlantic and its Cabin Configuration

Being a full service carrier, Virgin Atlantic offers multiple amenities and facilities onboard to the customers. The airline features three cabin classes namely Economy, Premium Economy and Upper Class (Business Class). The Economy class is further disintegrated into sub categories to cater to every customer.

Economy Class

The Economy class of Virgin Atlantic Airways features three different fare types to accommodate every kind of passenger on board. Passengers can reserve their seats on Economy Light, Economy Classic, Economy Delight.

Economy Light

This fare is the most restrictive type available in Virgin Airlines flights. Economy light features standard seats without checked baggage or seat selection. The Economy light seats have seat pitch of 31 inches and limited legroom. Passengers travelling in Economy light can carry one personal bag weighing up to 10 kg. Customers cannot choose their seat unless assigned during check-in or purchasing the seat anytime before the flight departure. All passengers in Economy whether seated in Light or Delight will be served complimentary meals and drinks on their journey. Every seat features seatback inflight entertainment with a plethora of tv shows, movies and movies to choose from.

Economy Classic

This fare type is known as the standard Economy seat in Virgin Airlines. This fare features 31 inches seat pitch with slightly better leg space than Economy light. Customers cannot choose their seat unless assigned during check-in or purchasing the seat anytime before the flight departure. The airline also offers passengers to carry one carry-on baggage weighing 10 kg and one checked baggage weighing about 23 kg. All passengers in Economy Classic will be served complimentary meals and drinks on their journey. Every seat features seatback inflight entertainment with a plethora of tv shows, movies and movies to choose from.

Economy Delight

This seat is among the top tier in Economy as it offers extra legroom space, checked baggage allowance and priority boarding. The seat of Virgin Airways Economy delight features a seat pitch of 34 inches. Customers travelling in Economy Delight cannot choose their seat unless assigned during check-in or purchasing the seat anytime before the flight departure. The airline also offers passengers to carry one carry-on baggage weighing 10 kg and one checked baggage weighing about 23 kg. Another benefit for passengers travelling in Economy delight is that they can utilise the priority boarding along with premium economy and upper class customers.

Premium Economy

The second best cabin class available in Virgin Atlantic is premium economy that features spacious leather seats with excess legroom. Customers travelling in Premium economy are eligible to carry one hand baggage and 2 checked baggage along with priority baggage claim as per Virgin Atlantic Airways baggage allowance. Premium economy passengers can also utilise premium check-in, priority boarding, along with Virgin Points and upgrade. Passengers can also enjoy complimentary meals and drinks on their journey along with variety to inflight entertainment options. Also, priority boarding and priority check-in lanes at the airport are also available for premium economy passengers.

Upper Class

Known as the best cabin class in Virgin Atlantic Airways, Upper class is a rebranded version of business class. The Upper class seats feature seats that turn into fully flat beds. Passengers in upper class can choose their seat anytime without any seat selection charges. Upper class passengers in Virgin Airlines flights are eligible to carry 2 pieces of baggage weighing 12 kg maximum per bag and maximum 16 kg combined. Along with carry-on baggage, passengers can carry 2 checked baggage weighing 32 kg each. Additionally, Upper class passengers can get priority baggage claim, priority boarding and check-in at the airport. Upper Class can also enjoy exclusive access to the Clubhouse lounge. Passengers can also enjoy a fine dining experience with gourmet meals and drinks including champagne and cocktails on their journey.

Virgin Atlantic Baggage Allowance

Virgin Atlantic Airways baggage policy offers a generous baggage allowance which enables passengers to travel with plenty of baggage. However, there are certain regulations on baggage allowance for passengers. The Virgin Airlines baggage allowance depends on the fare and cabin class purchased by the travellers. 

Cabin ClassCarry-on Baggage Checked Baggage 
Economy Light 1 x 10 kgN/A
Economy Classic 1 x 10 kg1 x 23 kg 
Economy Delight 1 x 10 kg1 x 23 kg 
Premium Economy 1 x 10 kg 2 x 23 kg 
Upper Class 2 x 12 kg 2 x 32 kg 

Virgin Atlantic Airways Check-in Policy

Virgin Atlantic Airways offers a feasible and convenient check-in policy that allows customers to check-in from the comfort of their home. You can either use the easily available online check-in method that is accessible from both website and mobile app as per Virgin Atlantic check-in policy. You can also reach the airport before the scheduled departure to check-in via self-services kiosk or at the check-in counter of Virgin Atlantic. However, apart from all the convenience, there are some rules related to check-in that passengers should follow, 

  • Virgin Atlantic Airways online check-in starts 24 hours and closes 70 minutes before their scheduled flight departure. 
  • For passengers who are travelling from Caribbean islands on one of the inter-island services cannot check-in online. 
  • For flights from Barbados to St. Vincent and Grenada, check-in will be available from 2 hours before the scheduled departure of the flight. 
  • While for flights from Grenada and St.Vincent to Barbados, check-in starts 4 hours before the scheduled flight departure. 
  • Virgin Atlantic Airways check-in at the airport closes 60 minutes before the departure of Virgin Airlines flight.

Important Documents Required for Virgin Atlantic Check-in

The airline advises passengers to carry all the necessary documents that are required for check-in. Also, passengers should reach the airport to check-in in case of any query or they can also contact the airlines via their customer support number. 

  • Passengers should carry their necessary  government photo proof to prove their identity. 
  • For international travel plans, passengers are requested to carry a visa and passport with at least 6 months of validity.  
  • Along with the above, recent medical documents and health certificates are also required to testify that a passenger is completely healthy to travel as mentioned Virgin airlines check-in policy.

Virgin Atlantic Airways Cancellation and Refund Policy

Virgin Atlantic allows passengers to have flexibility while travelling. That’s why the airline has a customer centric cancellation and refund policy.

However, there are few regulations that passengers should abide by in case of cancellation. 

  • Virgin Airlines has a 24 hours policy that allows passengers to cancel their flight within 24 hours of making the reservation without any cancellation fee. 
  • Cancellation is applicable only on Virgin Atlantic flights. 
  • As per Virgin Atlantic cancellation policy, if the flight has been cancelled due to bad weather, then passengers can request for flight cancellation or can request for rescheduling or alternate flight. 
  • In case of Virgin Airways flight delay of more than 3 hours, passengers are entitled to receive a full refund or alternate flight. 
  • If Virgin Atlantic flight is cancelled voluntarily by the airline then passengers are eligible to receive alternate flights to the same destination or complete refund. 

Virgin Atlantic 24 hour Cancellation Policy

The airline offers a 24 hours cancellation policy to customers which assures them to cancel their flight without any additional cost. The 24 hours cancellation policy is applicable on all Virgin Atlantic Airways tickets. 

  • Passengers can cancel their flight within 24 hours to receive full refund given that the booking has been made 7 days prior to scheduled departure. 
  • If passengers cancel the Virgin Atlantic Airways ticket after 24 hours of making a reservation, then the passenger has to pay the cancellation fee depending upon the type of the ticket.

Virgin Atlantic Cancellation Fee

Virgin Atlantic cancellation fee depends on destinations, time between schedule departure and revocation along with fare type. 

Travel Route Cancellation Fee 
Flights originating in UK $36
Flights originating in US $50 
Flights originating from different location $50

Virgin Atlantic Airways Refund Policy

Virgin Atlantic refund policy ensures flexibility and assurance to customers. The refund policy helps customers seek appropriate refunds in case of cancellation, rescheduling or in other circumstances. However, the refund policy depends on the fare and cabin class purchased by the customer along with the type of Virgin Atlantic Airways ticket. 

  • Passengers with non-refundable ticket fare can receive government taxes and fees as refund after the cancellation fee of $41. This is only applicable to flights originating in the UK as per Virgin Atlantic refund policy.
  • Refunds will only proceed in the same currency that was used at the time of booking. 
  • Passengers can also cancel their non-refundable ticket due to unforeseen circumstances that are beyond customer’s control. 
  • Passengers who are entitled for Virgin Atlantic flights are eligible for cancellation compensation if the airline is informed about the delay or cancelled within 14 days before the scheduled departure.

Frequently Asked Questions

  • Can I cancel a Virgin Atlantic flight and get a refund?

    According to Virgin Atlantic cancellation policy, you can cancel your flight within 24 hours of booking it without any additional cancellation fee. By doing this, you can receive a full refund.

  • How to get a Virgin Atlantic refund?

    Refunds can only be claimed in the form of travel vouchers apart from a 24-hours full refund policy. You can request for a refund via manage booking on the official website or call the airline’s customer service to initiate a refund.

  • Does Virgin Atlantic refund cancelled flights?

    Yes, if the flight has been cancelled voluntarily by the airline, then you can claim a full refund for the flight.

  • Can I check-in online with Virgin Atlantic ?

    Yes, Virgin Atlantic Airlines allows you to check-in online 24 hours before the scheduled departure of the flight. You can access online check-in via the official website and mobile app of Virgin Atlantic.

  • Do I need to print my boarding pass to board Virgin Atlantic?

    Some airports may require a boarding pass at the boarding gate while other flights from certain airports may allow you to have a digital boarding pass on your mobile. The airline suggest passengers to check with the staff present that the airport counter regarding any specific requirements.

  • What is the easiest way to cancel a Virgin Atlantic flight?

    You can easily cancel your Virgin Atlantic flight by visiting the official website or login on the mobile app. You can also call Virgin Airlines customer care to seek assistance.

  • Is it possible to make flight changes on Virgin Atlantic?

    Yes, you can make flight changes in Virgin Atlantic depending upon fare type of the ticket and certain change fee. 

  • How early should I check-in for my Virgin Atlantic flight?

    The check-in opens 3 hours prior to flight departure and closes 1 hour prior flight departure. That’s why passengers are requested to reach the airport at least 2-3 hours before their flight departure.

  • What is Virgin Airlines checked baggage for Business Class?

    Business class or Upper class passengers are eligible to carry 2 pieces of baggage weighing 12 kg maximum per bag and maximum 16 kg combined. Along with carry-on baggage, passengers can carry 2 checked baggage weighing 32 kg each.

  • How long does Virgin Airlines take to process a refund?

    Typically, Virgin Airlines takes 7 to 10 days to process a refund after the submission of a request. However, during peak season or bulk request due to unforeseen circumstances like natural disaster or global event, then the refund can take longer than usual.

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