ITA Airways

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Formally known as Alitalia, ITA Airways (Italia Trasporto Aeros) is the official flag carrier of Italy. It is owned entirely by the Government of Italy via the Ministry of Economy and Finance. ITA Airways becomes the successor of Alitalia in 2020 after its bankruptcy.  The airline currently flies to over 70 destinations in Italy, Europe and intercontinental. The airline operates from the main hub Leonardo da Vinci-Fiumicino Airport near the capital city of Rome. The focus city of the airline is Linate Airport near Milan. The airline is also a member of the SkyTeam airline alliance.

ITA Airways and Cabin Configuration

The airline offers 55 destinations throughout the country and Europe by its extensive collection of fleet consisting of all Airbus aircrafts. For complete convenience to the customers, the airline offers multiple and distinct cabin classes. ITA Airlines offers four different cabin classes which includes Economy class, Premium Economy, Business Class and Superior.

Economy Class

The airline  ensures comfort with economy class that offers personalised advantages and services for all types of trips and passengers. Passengers travelling in Economy can enjoy inflight entertainment on their personal screens of 6.5” and 9”  that offer a vast library of movies, games, music, and TV programs. Passengers can also enjoy complimentary meals in International flights with a duration of less than three hours. The service includes snacks accompanied by a selection of drinks.

For flights from Italy to Intercontinental destinations, the ITA flight offers two meal services which includes starters, main course (choice of meat and pasta) and fruit or desserts depending on the flight timing. For flights longer than 11 hours or more, a third service will be served which consists of a snack and beverage of choice.

Premium Economy

The airline has launched a new cabin class called Premium Economy. The airline offers ITA premium economy on all long-haul flights. With redefined comfort and privacy, passengers can enjoy their flight journey in a dedicated quiet cabin on 40% more comfortable seats than economy class. 

This cabin class also offers multiple advantages to customers. You can have access to Skypriority services which offer fast track. Premium Economy passengers travelling in ITA Airways are entitled to carry two items weighing 23 kg. Every seat in Premium economy is configured with 17 ergonomic seats with recline up to approximately 120 degrees. All seats are equipped with seat backs 10.4” and 10,6” personal screens that offer a vast library of movies, games and music and TV programs. The airline also serves complimentary warm meals depending on the timing of the flight along with a welcome drink right after boarding the flight.

Business Class

The airline also offers business class on long haul flights for more comfort and leisure. The business is designed for customers to enjoy a more unique experience on ITA Airlines flight inspired by innovation and elegance. 

Passengers can enjoy premium services right from the arrival at the departure airport. You can carry 2 pieces of luggage weighing up to 32 kg each for free plus an 8 kg carry-on baggage with a personal bag. 

Upon arrival at the airport, you will enjoy priority services like private check-in desks and dedicated security gates. On board, you can experience the luxurious cabin designed by the eminent Walter De Silva on board. Every seat is configured to offer direct aisle access with extra comfortable seats with leather. To enhance the atmosphere of the ITA airways business class through the lighting system. The lights of the cabin will match the ambience of flight through every stage of the ITA flight. 

Customers can also enjoy the exclusive wellness amenity kits consisting of sustainable and reusable canvas from the QC Terme that includes exfoliating shower gel, gentle balancing shampoo, nourishing conditioner, face cream, rich body cream along with an eye mask, ear plugs, a pair of soft socks, and dental kits, including bamboo toothbrush and Marvis toothpaste. As for meal service on board, passengers can enjoy the finest Italian gourmet meals specially curated by Chef Giancario Morelli who is an eminent 1 Michelin star. You can have a 100% gastronomic experience while flying.


Passengers can reserve themselves in the Superior class that offer multiple benefits. Passengers travelling in Superior class can experience facilities right from the arrival at the airport. The service includes two bags of 23 checked baggage, airport check-in at the Sky priority desks, priority boarding, and free seat assignment.

ITA Airways Baggage Allowance

The airline allows its passengers to carry generous baggage allowance while travelling. Passengers travelling on ITA flight can carry a maximum size of 158 cm (sum of height and width and depth) with maximum weight of 23 to 32 kg depending on the travel class and destinations.

Checked Baggage Allowance

Travel Class Baggage Allowance 
Light Economy No baggage allowed 
Economy 1 piece of bag 23 kg, 2 pieces of 23 kg for flights to/from the flight
Premium Economy 2 pieces of baggage weighing 23 kg 
Business Class 2 pieces of baggage weighing 32 kg 
Superior 2 pieces of baggage weighing 32 kg 

Hand Baggage

As per ITA Airways baggage policy, passengers are entitled to carry one item of carry-on baggage and one personal item. As per baggage policy, carry-on baggage must not exceed the weight of 8 kg and must fit in the dimensions of 55 x 35 x 25 cm including handles, side pockets and wheels. Also, the airline allows passengers to have handbags, laptop bags, and suitcases. 

The ground crew will provide an “Under the seat” label for small luggage (no longer than 36 cm in height, 45 cm in width, 20 cm in depth) for all domestic and international ITA flights.

Excess Weight Charges (USA Excluded)

Destination Excess Weight 
Domestic Flights 60 EUR/ 75 EUR
Europe and North Africa (excluding Egypt) 60 EUR/ 75 EUR  
From Europe and North Africa to Tel Aviv and Vice Versa 75 EUR / 90 EUR 
From Europe, North America, the Middle East to Tokyo, São Paulo, Buenos Aires, 75 EUR / 90 EUR
Rest of the world 100 EUR / 125 USD 

Excess Baggage Weight Allowance for USA

Destinations Excess Charge 
All (except Egypt) 100 USD/ 85 EUR 
To/From Egypt 200 USD / 150 EUR 

ITA Airways Check-in

The airline check-in policy allows passengers to experience a smooth flight experience not just at the airport counter but also while boarding. The airline also offers automatic self-service check-in, bag drop  service to passengers.

  • The airline offers online check-in that starts 48 hours before the scheduled flight departure. 
  • Customers can also opt for an online check-in facility available on the airline’s official website or through its mobile app to complete check-in.
  • As per the check-in policy, less than 9 passengers in the same reservation can check-in online simultaneously. 
  • The airline advises its customers to reach the airport at least 2-3 hours before their flights. 
  • The online check-in allows passengers to select their seats, purchase baggage and avail additional service conveniently as per ITA Airline check-in.

ITA Airways Check in Deadlines

As per the airline check-in policy, for connecting flights operated by KLM, Air France, Etihad, or Delta Air Lines, the online check-in starts 30 hours before the scheduled departure. Travellers in the United States should complete their check-in at least 3.5 hours before the scheduled departure of the flight.  

Departure City Online Check-in Deadlines
Geneva and Zurich24 Hours before scheduled departure 
Amsterdam and Paris 30 Hours before scheduled departure 
Flights to/from the USA 24 Hours before scheduled departure

ITA Airways Cancellation Policy

The ITA Airways offers a cancellation policy to those customers who seek to cancel their flights. As per ITA Airways cancellation policy, if the airline cancels their flight voluntarily then passengers are entitled to get a refund policy.

ITA Airways 24 hours Cancellation Policy

As per the airline’s 24 hours cancellation policy, passengers are entitled to get a full refund against their ticket if they cancel their ticket within 24 hours of making the reservation. However, as per the policy, passengers should ensure that the tickets should be booked at least a week before the scheduled journey.

ITA Airways Cancellation Fee

As per the cancellation policy, there are certain cancellation fees depending on different fares and destinations. Passengers can avoid paying any cancellation fee if they cancel the flight within 24 hours of booking. However, if the customer cancels the flight after 24 hours of booking then the customer will have to pay certain charges. 

  • A full refund can only be offered when the ticket is cancelled 30 days before the scheduled flight. Only $250 will be charged as cancellation fee and $50 as processing fee. 
  • A partial refund is offered when cancellation is done within 30 days of the trip. However, in that case, passengers will have to pay $300.
  • As per cancellation fee, no refund will be given if the flight is cancelled within 7 days of scheduled departure. The entire value of the ticket will be forfeited as per ITA Airways cancellation policy.

ITA Airways Refund Policy

The airline offers a refund policy to customers who request for cancellation. However, there are certain criteria for customers to receive a refund. The refund can be either partial or full depending upon the type of carriage for which the ticket is bought. 

  • Irrespective of the type of ticket, the security and airport taxes are fully refundable. 
  • Customers are requested to directly opt for the online cancellation process to get a refund for feasibly. However, for a partial refund, one has to contact by calling the customer support number. 
  • All the refunds depend on the fare type and cabin class purchased by the customers as per ITA Airways refund policy.

Frequently Asked Questions

  • When can I check-in with ITA Airways?

    ITA Check-in opens 48 hours before the scheduled departure time of most flights. For flights to/from the US, you can check-in 24 hours before departure. Passengers can check the exact ITA airways flight status to know the exact timing in case of delays.

  • Can I choose a seat in ITA Airways? 

    Passengers can select their seats free of charge even if they are travelling in Economy depending on their fare type Or passengers can select their desired seats after paying certain charges. If a passenger does not opt for seat selection then the automatic seat assignment will assign you one free of charges.

  • Why can’t I check-in online for ITA Airways?

    There could be multiple reasons for denied check-in online. If you have connecting flights with a different airline then you will have to check-in directly at the airport.  You may refer to the ITA Check-in policy to know the eligibility to check-in online.

  • Does ITA Airways have a cancellation fee?

    Yes, the airline does charge certain fees. However, there will be no fee if a ticket is cancelled within 24 hours of its purchase. But if the ticket is cancelled after 24 hours then a cancellation fee will incur. The cancellation fees are applied for both the refundable and non-refundable tickets.

  • How to cancel an ITA Airways flight without a cancellation fee?

    The flight can be cancelled without a cancellation fee only if the flight is cancelled within 24 hours of booking it. As per ITA Airways reviews, passengers can seek full refund.

  • Can I get a full refund in ITA Airways if my flight is cancelled?

    Yes, if the flight has been cancelled by the airline voluntarily then customers are entitled to get either full refund or e-credit against the full amount paid. You can also contact ITA airways customer service to lodge a request for full refund.

  • What is checked baggage allowance in ITA Airways?

    Passengers travelling can carry a maximum size of 158 cm (sum of height and width and depth) with maximum weight of 23 to 32 kg depending on the travel class and destinations.

  • Does ITA Airways have an excess baggage fee?

    Passengers with excess baggage will have to pay a certain excess baggage fee. The excess baggage fee depends on the destinations and fare type purchased by the customer. The excess baggage fee can range up to 60 EUR to 200 EUR.

  • What are the amenities in Superior cabin class?

    Passengers travelling in Superior class can enjoy multiple benefits and experience the luxurious and feasibility right from the arrival at the airport. The service includes two bags of 23 checked baggage, airport check-in at the Sky priority desks, priority boarding, and free seat assignment.

  • What is ITA Airways Check-in Policy?

    The online check-in starts 48 hours before the scheduled flight departure. Customers can also opt for an online check-in facility available on the airline’s official website or through its mobile app to complete check-in. Passengers can also check in by calling the ITA airways phone number.

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