Air India Cancellation Policy

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About Air India Airline

Cancelling flights and having to deal with refund follow-up and compensation can be  tedious and time-taking. However, you can avoid just that by doing a bit of research before booking any flight. That’s why, we have a comprehensive guide of Air India Cancellation Policy, so that you can easily initiate last minute cancellation without confusion. 

Founded in 1932 by the Industrialist J.R.D Tata, Air India is the official flag carrier of India. The airline was operated by the government until 2022 when Tata Group bought the airline under their wings.  Air India is currently operating on 102 destinations worldwide with 127 aircraft in combination with Airbus and Boeing in its fleet. The airline has its hub at Indira Gandhi International Airport in Delhi alongside many other states in India. The airline has also been a part of Star Alliance since 2014.

Main Highlights of Air India Cancellation Policy

Air India flight cancellation policy allows passengers to cancel their flight and claim refund under certain conditions as follow:

  • You can cancel their flights within 24 hours of purchasing the ticket to receive a full refund given that scheduled departure is at least 7 days later at the time of booking. 
  • You are also eligible to receive an alternate flight or full refund if the airline cancels your flight.
  • If your Air India flight is delayed for more than 6 hours within India then you can claim full refund or an alternate flight from the airline. 
  • You are also eligible for alternate flight and refund if your connecting flight is missed due to Air India Flight delay. 
  • As per Air India ticket cancellation policy,  if you are denied boarding due to overbooking, then it is the airline’s responsibility to offer you an alternate flight within 1 hour of the original flight. If the airline fails to do so, then you can claim compensation of up to INR 20,000 or $240.46.

Air India 24-hour Cancellation Policy for the USA

If a passenger wants to cancel their flight then consider cancelling it within 24-hour of purchase to avoid any additional cancellation charge as per regulation of 24 hour cancellation and refund policy for flights to/from the U.S. 

  • Passengers are allowed to cancel their flight within 24 hours only if the scheduled departure is 7 days after the reservation. 
  • According to Air India Cancellation Policy for International flights, in order to be eligible for cancellation and refund, the flight ticket should be an independent booking. 
  • After cancellation, passengers can receive their full refund within 7 business days.

Air India Flight Cancellation and Delay Compensation

Due to unforeseen situations, the airline can change your scheduled flight. If you have booked your flight directly from the airline, then you will be notified by the airlines as soon as the changes take place. 

  • If your Air India flight is delayed for more than 6 hours within India then you can claim full refund or an alternate flight from the airline. 
  • As per Air India cancellation policy, if the airline voluntarily cancels the flight due to shortage of staff, technical error, weather, ATC clearance then passenger is entitled to receive refund or alternate flight against the cancelled flight.

Air India Cancellation Fee

The Air India cancellation fee depends on various factors like timing of revocation, fare type, cabin class, route and destination. However, you can avoid cancellation by making sure that you revoke your flight within 24 hours of booking it.

First Class

  • Reservation made under booking class F,A will have no cancellation charges till 2 hours prior to scheduled departure. 
  • In case of no-show, you will have to pay either INR 3,000 ($36) or the basic fare, whichever is lower as Air India cancellation charges.

Business Class

  • Reservations made under booking class C,D,J will have no cancellation charges till 2 hours prior to scheduled departure. 
  • In case of no-show, you will have to pay either 3,000 ($36) or the basic fare of the booking, whichever is lower.

Economy Class

  • Reservations made under Y,M,B are subject to no cancellation fee till 2 hours prior to scheduled departure. 
  • In case of No-Show, you will have to pay either 3,000 ($36) or the basic fare of the booking, whichever is lower. 
  • Reservations made under booking class H,K,Q,V, W,G,L,U are subject to cancellation fee of either 3,000 ($36) or basic fare of the booking for Air India cancellation fee.  
  • In case of no-show, these above mentioned booking classes are not eligible for any refund. 
  • Reservations made under booking class T,S will have to pay either 3,000($36) or Basic fare of the booking if the customer cancels the booking 12 hours prior to departure. However, if cancellation is done within 12 hours of scheduled departure, then the basic fare will be forfeited. 
  • In case of no show, T,S booking classes are not eligible for any refund.

Air India Refund Policy

There are circumstances when passengers flying with Air India are eligible to receive refunds. Although, the refund amount depends on multiple factors like ticket type, cabin class, time of revocation, reason for refund as per Air India Refund policy. Usually, the airline credits the refund in 20 business days for credit card transaction, while the rest is refunded almost immediately. 

  • You can apply for refunds up to 48 hours before the flight departure. However, online refunds will not be accepted 48 hours prior to departure. 
  • If you are rebooking your flight which is costlier than the original one, you will have to pay the fare difference between them. 
  • If you are cancelling a flight with a PNR that has multiple bookings, then that will also affect the other bookings in the PNR. To avoid such issues contact the Air India Customer helpline. 
  • According to Air India Cancellation Policy, tickets made from cash will be refunded to the same address specified by the passenger. In case of card payment,  refund will be credited to the same account.
  • Tickets purchased from third-party websites cannot be refunded from airlin’s end. You will have to contact the third-party authorities for a refund. 
  • In the case of a partially used ticket, you can claim a refund on the unused portion of the ticket, subject to cancellation policy. 
  • If your flight has been changed within 24 hours of scheduled departure and does not correspond to your schedule then you are entitled to receive full refund or an alternate flight.

How to Cancel the Air India Flight

According to Air India Cancellation policy, there are several ways to cancel the Air India flight. You can either use the online method which is more feasible and convenient or you can cancel your flight through an offline method which means you have to cancel it at the airport or you can call the Air India customer care to cancel your flight on your behalf.

Online Method

  • Go to the Air India official website. 
  • Look for the “Manage Booking” tab on the homepage
  • Click on it to proceed with your reservation information including last name, and book reference number and ticket number.
  • Once adding necessary information, click on proceed to retrieve your booking details. 
  • Cancel the booking and pay the Air India cancellation fee, if needed. 
  • Lastly, you will receive the confirmation of cancellation via email.

Through Mobile App

  • Install the official Air India  app from the Google (Android) or Apple (IOS) app store. 
  • Open the app and login in using your Air India  credentials. 
  • Once logged in, navigate to find the “Manage Booking” tab to access the flight booking. 
  • Then add your booking details to retrieve the reservation. 
  • Cancel the booking and pay the cancellation fees, if needed. 
  • Lastly, you will receive the confirmation of cancellation via email.

Customer Service

  • Dial change flight or customer care number of the airline to initiate the cancellation process. 
  • Provide the airline representative with your reservation details consisting of booking ID and ticket number and last name under Air India flight cancellation policy. 
  • After your input, the representative will proceed with the flight cancellation. If required, pay the cancellation fee and then you will receive a confirmation email of cancellation.

Bottom Line

Air India is known as the oldest airline and thus it carries its legacy with pride. Air India ensures a comfortable, affluent yet feasible flying option in India. To offer optimum convenience to the customers, Air India has a flexible cancellation policy that ensures to offer every customer the liberty to cancel and plan their trip. However, there are additional charges applicable on cancellations of flights as well. But you can avoid those atrocious cancellation fees through research about their policy. That’s why read this Air India Cancellation Policy to save yourself from stressful cancellation procedures and refund chaos.

Frequently Asked Questions

  • Can I cancel my Air India flight?

    Yes, you can cancel your Air India flight without any cancellation charge only if you are cancelling it within 24-hour of purchase.

  • Will I get a refund after I cancel my flight?

    According to Air India refund policy, you are eligible to receive a refund only if you have cancelled your flight within 24 hours of purchase. However, the refund also depends on the booking class you have purchased.

  • What is the cancellation fee in Air India?

    The cancellation fee in Air India depends on the fare types the customer has purchased. Also, the cabin class and destination are another ruling factors to determine cancellation fee.

  • Can I cancel my flight with Air India at the airport?

    Yes, you can cancel your flight at the airport, however, you might not receive a full refund for your ticket and might also have to pay a cancellation fee.

  • When does my Air India  voucher expire?

    Air India credit vouchers good for future travel usually expire after one year of its issuance.

  • How do I cancel my Air India flight without any cancellation fee?

    All customers are eligible to cancel their flight without cancellation fee only if the cancellation is done within a 24-hour of risk free period.

  • Does Air India give refunds for cancelled flights?

    Air India ensures refunds to customers if their flight is voluntarily cancelled by the airline due to unforeseen circumstances like bad weather, technical difficulty, shortage of staff and even ATC clearance.

  • How much does it cost to cancel an Air India flight offline?

    If a passenger is cancelling an Air India flight at the airport, then you likely have to pay a minimal cost as a cancellation fee. However, the cancellation fee also depends on fare types, destination and time left prior to departure.

  • What is Air India’s 24-hour cancellation policy?

    Passengers can cancel their flight within 24-hour of purchase to avoid any additional cancellation charge. Also, the cancellation is only valid if the departure is scheduled after 7 days.

  • Does Air India offer alternate flights in case of cancellation?

    If the  Airline is responsible for cancellation then the customer will receive a refund or alternate flight.

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