When it comes to travelling to South America or Latin America, Avianca Airlines is the airline which offers multiple flight options to customers at a reasonable price. Avianca is based in Colombia thus, it uses its convenient geographical location to cater flights to different corners of the globe. Thus, we have a comprehensive guide on Avianca Airlines that has everything you need to know about the airlines.
Avianca S.A, originally known as Aerovias del Continente Americano S.A, is the flag carrier of Colombia since 1919 and thus holds the monopoly over sky in Colombia. It also holds the position of being the second largest airline in Latin America after LATAM of Chile. Avianca Airlines currently operates from its headquarter in Bogota Eldorado Airport, Colombia and has 110 aircrafts in its fleet. The airline offers 60 destinations across the globe while primarily focusing on Latin and South America.
Avianca Check-in Policy
- Avianca Airlines advises passengers to reach the airport at least 3 hours before the scheduled departure for an international flight and 2 hours prior for domestic flight.
- Avianca Airlines check-in counter closes 60 minutes for departure for international flights while for domestic flights, the check-in counter closes 45 minutes before departure. For local flights within Ecuador, the check-in counter closes 3 minutes before departure.
- Passengers can check-in via different methods such as online web check-in, mobile app check-in, self-service kiosk check-in or the traditional airport check-in at the counter.
Fare Types in Avianca Airlines
The airline primarily has three class fares: Economy, Plus and Business Class; these Avianca booking fare classes are denoted by size just like in the clothing section. Depending on your budget and type of journey, you can choose the suitable fare type.
- XS– This promotional fare includes one personal item only. Additional charges will be applied for check-in and carry-on baggage and seat selection. This fare does not allow cancellation or change of Avianca flight at any cost.
- S- In this fare type, you are allowed to carry just one carry-on baggage, other than that, you will have to pay extra charges for additional services. However, the airline does offer miles points on this class.
- M-. This cabin fare allows you to earn mileage points on every journey. This Avianca Airlines fare includes one carry-on baggage along with one checked-in baggage. You are also eligible for refund and upgrade in this class but extra cost will apply.
- L- This is the Plus seat which offers flexibility to passengers. This fare type allows you to carry two pieces of checked bags and complimentary Avianca Airlines Plus upgrade, Avianca flight change and refunds without any extra cost.
- XL – This class includes more benefits such as two pieces of checked bags. This fare type also offers passengers to upgrade to business class. However, in this fare type, passengers will have to pay more for cancellation and flight change.
- XXL- This is the business class which offers all the benefits of all the other fares. The benefits include seat selection, two checked bags, extra mileage points and free cancellation and change of flights. Passengers travelling on Avianca Airlines can enjoy the journey with complimentary snacks, pre-packed meals and beverages.
Baggage Allowance in Avianca Airlines
Avianca Airlines is a low-cost airline which means passengers will have to purchase facilities like seat, baggage and other additional service. Different fare types have certain baggage allowance. However, Avinaca has a standard baggage policy which is applicable to all passengers.
Cabin Baggage
Passengers are allowed to carry one cabin baggage and one personal baggage like laptop, handbag or briefcase only as per Avianca baggage policy. The weight of the baggage should not be more than 10 kg and the dimension should be 115 cm only. However, Avianca Airlines baggage allowance may vary according to customers’ class of fare and routes so it’s better for customers to check their eligible baggage allowance before the flight.
Check-in Baggage
Avianca Airlines check-in policy states that passengers who are travelling in economy class are allowed to carry Avianca check in baggage weighing 23 kg and 158 cm in all dimensions. For customers who are travelling in Plus class and Business class are allowed to carry 32 kg of check-in baggage with 158 cm of dimension.
Avianca Cancellation Policy
There are certain rules and regulations when it comes to cancellations and refunds in Avianca Airlines flights.
24-Hour Flight Cancellation Policy
As per Avianca Cancellation Policy, flights to/from the US are eligible for free cancellation; you can cancel your flight within 7 days of purchase provided that you have purchased the ticket from Avianca Airline directly.
Avianca Airlines Refund Policy
- For refundable tickets, you can cancel them with or without any charges.
However, passengers may have to pay a certain cancellation fee on selective routes as per Avianca Airlines cancellation policy.
- You can cancel L and XXL fare tickets without any additional charges but if you want to cancel XL fare then you will have to pay additional cancellation fee.
- In case of Non-refundable tickets, you cannot cancel or change your Avianca flights in the XS. S and M fare class. If a passenger cancels the reservation in this fare type, then only the tax portion of the fare will be refunded.
- If Avianca Airlines voluntarily cancels the flight then passengers are eligible to request for an alternate flight or refund from the airline.
Avianca Name Change Policy
Avianca Airlines name change policy offers flexibility to passengers in case of any mistake while making a reservation. This policy ensures that passengers are able to fly with accurate information as per their official documents. Therefore, passengers are advised to fill each detail carefully while filling the form and in case of any mistake, refer to this name correction or change policy.
- The airline allows minor changes such as misspelt names. The name change policy also facilitates correction subject to marriage/ divorce cases.
- In case of major mistakes, Avianca Airlines will ask you to cancel the booking and make a new one.
- Only one name change correction is applicable on one booking.
- Avianca name change policy does not allow passengers to transfer their ticket to another traveller.
- Name change and correction are subject to name change fee according to Avianca name change policy. You can contact the Avianca Airlines phone number to make a change in the name.
- Passengers are requested to make corrections in their names up to 3 hours prior to scheduled departure. And passengers taking flights from Colombia are advised to make changes at least 2 hours before scheduled departure.
Avianca Airlines is the official flag carrier of Colombia and holds a significant position in the Latin and South America aviation sector. Even after a century of service, Avianca Airlines has maintained its customer base in the region which means the airline has maintained its standard of service to ensure maximum convenience among the passengers. If you have booked your flight with Avianca Airlines then this guide will help you to understand everything about the airline.
For the most comfortable journey, book your seat in the Plus or Business class to enjoy premium services and benefits on board.
Frequently Asked Questions
How much baggage is allowed on Avianca Colombia?
The maximum checked baggage allowance for Economy class is 23 kg of checked baggage while business class passengers can carry 32 kg of baggage. As per Avianca Airlines reviews, passengers can carry multiple baggage on board as per their requirements.
Does Avianca offer mobile check-in?
Yes, Avianca offers mobile check-in service. To use the mobile check-in facilities, passengers can download the official Avianca mobile app.
How do I check into the Avianca Airlines flight?
Passengers can check-in at least 48 hours before the scheduled departure of the flight and 24 hours if you are travelling to the United States and Canada. You can also check in Avianca by calling Avianca phone number.
How much does it cost to modify the name in Avianca Colombia?
The Avianca name change varies as per the time of change before the scheduled flight. In case passengers cancel the booking 60 days before the scheduled departure, then passengers will have to pay 100 USD in economy class. If the same request has been made 24 hours before scheduled departure, then passengers will have to pay 250 USD as name change fee.
Is there a flight change fee for Avianca flights?
There is no change fee for passengers travelling in XXL and L fare type, however, fare differences may apply to the reservation. Passengers travelling on the flight can call Avianca customer service number to know the cancellation fee according to the cancellation policy.
What is Avianca Check-in policy?
Avianca Airlines advises passengers to reach the airport at least 3 hours before the scheduled departure for an international flight and 2 hours prior for domestic flight. The airlines check-in counter closes 60 minutes for departure for international flights while for domestic flights, the check-in counter closes 45 minutes before departure. For local flights within Ecuador, the check-in counter closes 3 minutes before departure.
What is Avianca 24-hour cancellation policy?
As per Avianca Cancellation Policy, flights to/from the US are eligible for free cancellation; you can cancel your flight within 7 days of purchase provided that you have purchased the ticket from Avianca directly.
Can I check-in for my Avianca flight online?
You can check-in online through web check-in or mobile check-in from the app from 24 hours to 45 minutes before the scheduled flight departure. The airline recommends passengers to check the Avianca flight status to know the exact status of the flight.
Can I fly if my name on the Avianca flight is wrong?
Avianca airlines does not allow false name passengers to travel. Passengers are requested to ensure that their details in reservation are accurate as per official government document before going through the security check-in.
Does Avianca offer any waiver for name correction?
No waiver is offered by Avianca Airline for name correction. The name change or correction policy is applicable for all the fare types and routes.
