Eurowings Airlines

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Eurowings GmbH is a low-cost German Airlines founded in 1996. It is headquartered in Dusseldorf and is a wholly owned subsidiary of Lufthansa Airlines. Eurowings Airlines offers a network of domestic and international flights by maintaining several bases throughout Germany and Austria. It also has operating bases in multiple locations including Berlin, Hamburg, Hannover, Stuttgart which is favourable to serve flights throughout Europe.

Eurowings and Its Cabin Configuration

Being a low-cost carrier, Eurowings offers leisure and business class that clearly distinguishes the airline from other low-cost carriers. The airline provides affordable and flexible fare options including extra perks and benefits as well as customer friendly service to ensure a comfortable flight to all. Eurowings has three different fare types or cabin classes just like any standard full service carrier : Basic Class, Smart Class and BIZClass aka Business class.

Basic Fare

This Eurowings flight fare is known as the budget fare in Eurowings with the tagline that says “If you want the flight, then you only pay for the flight”. Passengers travelling on Basic Fare can experience relatively cheap fare tickets to their respective destinations. In this fare, passengers only get the flight and one small cabin bag. Services and facilities like seat selection, large cabin bags, priority check-in and meal service on board can be added by paying surcharges.  

However, passengers travelling in Basic fare can carry one small cabin bag such as laptop case, briefcase, handbag with a maximum dimension of 40 x 30 x 25 cm. Those who are travelling in Eurowings flights with lap infants can get one extra small cabin bag without any extra charges. As for inflight meal service, customers can purchase snacks and drinks from the La Carte available on board.

Smart Fare

This fare is curated to offer essential services to leisure and business travellers in one single fare. This low-cost standard fare includes numerous services 2 carry-on baggage weighing up to 23 kg, complimentary seat selection, status member benefits for Frequent Travellers, Senators, HON Circle members, priority boarding and airport check-in. 

However, passengers who have specific requirements like extra legroom seats, empty middle seats, or free flight change or cancellation, will have to pay extra for these additional services. As for Eurowings Airlines inflight meal service, customers can purchase snacks and drinks from the La Carte available on board.

BIZClass

Known as the premium business class fare on Eurowings flight that offers luxurious service on board. Passengers travelling on BIZ class can experience utmost comfort of priority check-in at the airport, fast track security lanes, exclusive access to lounge at selected airports, inflight catering and empty adjacent seat. The airline allows passengers travelling in BIZ Class to take 2 cabin baggage along with 2 checked baggage weighing up to 32 kg. 

The BIZClass seats are made with plush leather with added pitch and legroom in 1-3 rows in the front of the aircrafts. Customers can also enjoy complimentary Eurowings flights La Carte meal service with an impressive selection of food and drinks. Another added benefit of booking a seat in BIZ class is that you can rebook or cancel your flight anytime before the departure unlimited times. Also, the airlines also offers inflight entertainment service with a wide selection of TV shows, movies, and music files and it is also accessible on the customers smartphone, tablets or screen. 

Eurowings Baggage Allowance

Eurowings baggage policy offers a generous baggage allowance which enables passengers to travel with plenty of baggage. However, there are certain regulations on baggage allowance for passengers. Eurowings baggage allowance depends on the fare and cabin class purchased by the travellers.

Hand Baggage

Eurowings has two distinctions between hand baggage : Small and Large carry-on bags. Small hand baggage must not exceed the permitted dimension of 40 x 30 x 25 cm. Large hand baggage must not exceed the permitted weight of 8 kg and dimension of 55 x 40 x 23 kg. All passengers travelling in Eurowings can carry large hand baggage except Basic Fare. Basic fares passengers are only eligible to carry small hand baggage however, they can purchase large hand baggage for a surcharge.

Checked Baggage

The checked baggage allowance in Eurowings depends on the fare and class purchased by the customers. According to baggage policy, Basic Fare passengers are not eligible to carry checked baggage; however, they can purchase checked baggage upon paying €17/ £15 as mentioned in Eurowings baggage policy. Smart and BIZ class passengers can carry complimentary checked baggage 1 piece of baggage weighing 23 kg and 2 pieces of baggage weighing 32 kg respectively.

Special, Bulky and Sport Baggage

The airline advises passengers who are carrying any special baggage such as bulky or sport equipment should inform the airline beforehand. As per Eurowings baggage policy, items heavier than 23 kg are considered to be bulky items that includes buggies, wheelchairs, and sports equipment. As for sports items, the airline allows items such as bicycles, sports weapons, or ski/snow board weighing up to 32 kg on board. However, both bulky and sport equipment can be carried upon paying a certain surcharge. Eurowings Airlines allows passengers to carry special baggage without any surcharge if the passenger is paying with a Eurowings credit card.

Eurowings Check-in Policy

Eurowings offers a feasible and convenient check-in policy that allows customers to check-in from the comfort of their home. You can either use the easily available online check-in method that is accessible from both website and mobile app as per the check-in policy of Eurowings. You can also reach the airport before the scheduled departure to do check-in via self-services kiosk or at the check-in counter.

Online Check-in

Eurowings online check-in starts as early as 72 hours before the flight and closes 3 hours prior to departure. At German airports, passengers can check-in for Eurowings flights up to 40 minutes before their scheduled flight departure. As per airlines, flight change, names changes, or purchasing of additional service can be done via the website itself. Passengers can avoid long queues at the airport during the peak hour.

Airport Check-in

As per Eurowings check-in policy, the check-in at the airport generally begins 2 hours earlier than the scheduled departure and closes 40 minutes before the flight is airborne. However, check-in opening and closing timing may depend on the airports. Passengers travelling in Smart Fare, BIZ Class, selected frequent flyers such as HON Circle, Senators, and FTL members are eligible to use priority check-in service at the airport. Basic Fare passengers may have to pay a certain additional fee at the airport counter as service fee depending on the airport as per Eurowings Airlines check-in policy. The airline also advises passengers to have necessary documents depending on the requirements of certain countries.

Eurowings Cancellation and Refund Policy

Eurowings Airlines offers flexibility and convenience of cancelling their flights without any hassle. That’s why the airline has a customer centric cancellation and refund policy. However, there are few regulations that passengers should abide by in case of cancellation. 

  • The passengers can easily cancel the Eurowings flight within 24 hours of making the reservation to avoid any cancellation fee and to receive full refund. However, this policy is applicable only if the flight should be booked at least 7 days prior than the date of departure. 
  • As per Eurowings cancellation policy, if a passenger fails to cancel their flight within 24 hours then a certain cancellation fee will be applicable depending upon the destinations and fare. 
  • To claim compensation in case of Eurowings cancelled flight, then passengers will have to submit a refund request before a particular time.

Eurowings Cancellation Fee

According to Eurowings cancellation policy, flights cancelled after the risk-free period will incur cancellation fees. Depending on the route and destinations, the cancellation fee can range from €100 to €500. 

Fare Type Cancellation Fee 
Basic Fare€50/$45
BIZ Class Fare €100/ $90
Smart Fare €75/65
BIZ Class Flex Fare€50/$45
Smart Flex €30/$27

Eurowings Refund Policy

Eurowings refund policy ensures flexibility and assurance to customers. The refund policy helps customers seek appropriate refunds in case of cancellation, rebooking. However, the airline has regulations which need to be fulfilled by the passengers to be eligible for refund. 

  • If a passenger cancels their flight within 24 hours of booking the flight then the passenger is eligible to receive a full refund. However, the flight’s scheduled departure should be at least 7 days after the date of booking. 
  • If Eurowings Airlines has voluntarily cancelled your flight, then passengers are eligible to receive either flight credit points for future travel or alternate flight to the particular destination. Along with this, passengers travelling in Eurowings Airlines have the right to be compensated as per the EU Aviation Regulation 261/2004 which allows passengers to have a complete refund. 
  • According to Eurowings flight delay compensation policy, passengers are entitled to receive a compensation of up to €600 in case if the flight reached the destination 3 hours late then scheduled arrival timing.

Frequently Asked Questions

  • Can U cancel my Eurowings flight within 24 hours?

    Yes, according to Eurowings cancellation policy, a passenger can cancel their flight within 24 hours of purchasing the ticket to receive a full refund. However, the flight should have scheduled departure at least 7 days after the date of purchase.

  • Will I get a refund if I cancel my flight within 24 hours?

    As per the 24 hours refund policy of Eurowings, passengers travelling in Eurowings are eligible to receive full refund if the ticket is cancelled within 24 hours of purchase.

  • What do I do if my Eurowings flight is cancelled?

    If your Eurowings flight is cancelled then you are eligible to receive a refund, travel voucher or alternate flight to the same destination.

  • What is hand baggage allowance in Eurowings?

    According to Eurowings Airlines baggage allowance policy, Small hand baggage must not exceed the permitted dimension of 40 x 30 x 25 cm. Large hand baggage must not exceed the permitted weight of 8 kg and dimension of 55 x 40 x 23 kg.

  • What is checked baggage allowance in Eurowings?

    Basic Fare passengers are not eligible to carry checked baggage however, they can purchase checked baggage upon paying €17/ £15. Smart passengers can carry complimentary checked baggage 1 piece of baggage weighing 23 kg. BIZ Class passengers are eligible to carry 2 pieces of checked baggage weighing 32 kg each.

  • What is the difference between Flex Premium or Premium Light?

    Eurowings Flex Light is a bundle option that allows passengers to modify their booking up to 40 minutes before the flight departure. However, Flex Light does not allow passengers to cancel their booking. Flex Premium offers maximum freedom and flexibility which allows passengers to change or modify the booking 40 minutes before the flight departure along with free flight cancellation.

  • How long are Eurowings flight vouchers valid for?

    The Eurowings flights vouchers are valid for 3 years from the date of issuance. The travel vouchers can only be used for 5 days after the date of issuance.

  • What is Eurowings check-in policy?

    Eurowings online check-in starts as early as 72 hours before the flight and closes 3 hours prior to departure. At German airports, passengers can check-in till 40 minutes before their scheduled flight departure.

  • Does Eurowings flight offer a 24 hour check-in policy?

    As per Eurowings check-in policy, the online check-in starts 72 hours before the scheduled departure of the flight and closes 3 hours before the flight. 

  • When does Eurowings airport check-in start?

    As per Eurowings check-in policy, the check-in at the airport generally begins 2 hours earlier than the scheduled departure and closes 40 minutes before the flight is airborne. However, check-in opening and closing timing may depend on the airports.

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