Eva Air

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About Eva Air

If you are planning to fly with Eva Air, then be rest assured, Eva Air offers some of the best flight experience in the Asia continent. With multiple amenities inflight, you can experience a delightful flight journey. Eva Air or Eva Airways Corporation stands for Evergreen Airways that was launched in 1989. The airline is one of the two largest airlines based in Taiwan- other being the China Airlines. 

Eva Air is a completely privately-owned airline opposite China Airlines and is the state-owned flag carrier of Taiwan. Eva Air also offers cargo services along with passenger flights to more than 40 international destinations in Asia, Australia, Europe and North America. With a fleet consisting of 85 aircrafts, the airline offers 62 destinations in 4 continents. The airline operates from its hub at Taoyuan International Airport in Luzhu, Taoyuan City.

Apart from its extensive international routes, Eva Air flight is also a part of Star Alliance. Through Star Alliance, passengers can access a vast network of destinations in over 190 countries and experience a seamless experience at the same time. The airline is relatively new yet has been awarded as a 5 star airline by Startrax for its continuous upgrade in services and performance. Eva Air was among the first airlines to introduce the concept of Premium Economy cabin class in 1991 for both business and leisure travellers.

Cabin Classes in Eva Air

The airline offers its customers the liberty to choose their standard of luxury by offering three different cabin classes namely : Royal Laurel Class, Premium Laurel Class/ Business Class, Premium Economy Class, Economy Class. Being a full-service carrier, Eva Air flights offer multiple facilities and splendid hospitality irrespective of cabin class.

Royal Laurel Class

This is the highest level of luxurious class in Eva Air which is only available on Boeing 787 and 777/300ER fleets. Located in the front of the aircraft, completely isolated from the disturbance of the main cabin, passengers can enjoy a comfortable sleeping space and additional space for baggage. Eva Air has redesigned Royal Laurel Class seats with adjustable privacy panels and generous built-in storage cabinets. The airline has installed 18 inches of in-flight entertainment (IFE) systems with HD monitors and latest noise-cancelling headphones, auxiliary outlets and USB ports for charging personal devices. Eva Air flights also offers exclusive amenity kits and warm two piece sleepovers for a more relaxing flight experience.Passengers travelling in Royal Laurel Class can also experience exquisite cuisine onboard along with extensive wine collection.

Premium Laurel/ Business Class

Eva Air offers business class in the selective fleet in Airbus A330-300, A200. This is the second best cabin class which offers multiple luxurious amenities. The business class seats are equipped with 110-volt power outlets, individual adjustable LED reading lamps and retractable dividers that maximise privacy. The seat features 61-62 inches of pitch which offers more comfort to passengers. The seats are also fully equipped with adjustable headrest and footrests. You can also experience world-class cuisine from all over the world.

Premium Economy

Eva Air launched the premium economy cabin class first in 1991. With few features of Business class, Eva Air aims to offer a more economical fare to passengers who want to travel with a more seamless flight experience. This cabin class is designed to satisfy the standards of leisure and business class flyers. The premium economy features plush and spacious seats with 38-inches long and 19.5 inch wide with ample legroom. The seat also has a mood lighting system along with an 11-inch LCD touch screen that showcases live tv shows, music, games and live flight map. The airline extends its special services to premium economy class by offering overnight amenity kit for nourishing Eva Air flights experience.

Economy Class

This is the most economical cabin class in Eva Air that offers more value for the price of economy along with more comfort. Eva Air upgraded its economy class with installation of seat back inflight entertainment that offers on demand entertainment with a wide range of videos and shows.

Passengers travelling in Eva Air can also experience authentic culinary dishes from Taiwan in flight. Eva Air aims to provide seamless facilities to the passengers travelling in economy class. 

Baggage Allowance

Eva Air has a standard baggage allowance policy which allows passengers who want to travel with multiple bags. However, there are certain guidelines that one needs to follow to avoid unnecessary baggage charges. 

  • As mentioned in Eva Air flight booking, for baggage weighing more than 32 kg, they need to be repacked to ensure the safety of the handler before they are accepted as checked baggage. 
  • Passengers travelling with more than 10 checked bags should inform the airline at least 48 hours prior to scheduled departure.  
  • As per Eva Air flight baggage allowance policy, baggage with more linear dimensions over 292 cm (115 inches) or weight over 45 kg (100ibs) will be considered as cargo. Special baggage like pets, mobility aids, sport equipment and other baggage are subject to other regulations.

Carry-on Baggage

  • Royal Laurel/Premium Laurel/ Business Class passengers are allowed to carry two pieces of carry-on baggage and each piece should not exceed 7 kg/15lbs. While passengers travelling in Premium Economy, Economy Class are allowed to carry one piece of carry-on baggage only weighing 7 kg. 
  • The maximum dimension of each piece of carry-on baggage is 23 x 36 x 56cm (9 x 14 x 22 inches) or 115 cm.
  • According to Eva Air booking policy,  If hand-carry baggage is overweight or oversized then it will be considered as a checked-in luggage, in the cargo hold or refused carriage.

Personal Baggage

Apart from free carry-on luggage, all passengers are allowed to carry a personal item with a dimension of 40 x 30 x 10 cm (16 x 12 x 4 inches) or total linear dimensions of 80 cm/32 inches including wheels, handles and side pockets. As per Eva Airlines baggage policy, personal items include a laptop bag, handbag, a purse, a brief case, a camera case, or rain gear.

Checked Baggage

As per the checked baggage allowance in Eva Air, the baggage depends on the routes and destinations purchased by the traveller. Also, if your checked baggage exceeds the free baggage allowance by number of pieces, weight or size then applicable excess baggage charges will be charged. Primarily, the baggage allowance depends on the long and short haul flight distance.

Long Haul Flights

Cabin Class UpgradeStandard (J)Basic (D)Discount 
Royal Laurel 2 pieces 32 kg2 pieces 32 kg2 pieces 32 kg
Premium Laurel Business Class2 pieces 32 kg2 pieces 32 kg2 pieces 32 kg
Premium Economy 2 pieces 23 kg2 pieces 23 kg2 pieces 23 kg
Economy 2 piece 23 kg 2 piece 23 kg 2 piece 23 kg 1 piece, 23 kg

Short Haul Flight (Within Asia)

Cabin Class Upgrade StandardBasic Discount 
Royal Laurel 2 pieces 32 kg2 pieces 32 kg2 pieces 32 kg
Premium Laurel Business Class2 pieces 32 kg2 pieces 32 kg2 pieces 32 kg
Premium Economy 2 pieces 23 kg2 pieces 23 kg2 pieces 23 kg
Economy 2 piece 23 kg 2 piece 23 kg 2 piece 23 kg 1 piece, 23 kg

Check-in Facilities

Eva Air check-in policy is quite flexible and offers multiple ways to check-in.

Passengers can check-in online for their Eva Air flight 48 hours before the scheduled flight departure. However, there are certain regulations before check-in that passengers need to follow. 

  • As per Eva Check-in policy, the check-in starts 48 hours before the scheduled flight and closes 1 hour before the flight is airborne. 
  • Passengers are advised by the airline to obtain the boarding pass at least 30 minutes before the flight. 
  • Passengers with special needs have to check-in directly at the airport at least 2 hours before the scheduled departure. 
  • Passengers travelling on international flights should check-in at least 2 hours before departure. 
  • On certain international Eva flight bookings, online web check-in may not be available. 
  • Passengers travelling with international charter flights cannot check-in online.

Online Check-in

  • As per Eva Air check-in policy, the check-in starts 48 hours before the scheduled flight and closes 1 hour before the flight is airborne. 
  • You can check-in through the official website or simply use the Eva Airlines mobile application. 
  • All you need to do is download the application from IOS Play Store or from Apple Store. Online check-in enables customers to choose their desired seat as per their requirement.

Airport Check-in

If you prefer to check-in at the airport then you can check-in for your flight at the Eva Air airport counter. 

  • As per airlines, you should reach the airport 3 hours prior to departure for international flights and at least 2 hours prior for domestic flights as per Eva Air check-in policy. 
  • Travellers can seek assistance from the staff present at the check-in counter at the airport related to anything from check-in, baggage, seat selection and more.

Cancellation and Refund Policy

Eva Air offers a flexible and convenient cancellation and refund policy to ensure that customers experience hassle-free flight journeys. 

  • As per Eva Air cancellation policy, customers can cancel their reservation within 24 hours of making the reservation without any cancellation fee. 
  • Passengers can revoke their reservation at least 1 hour before scheduled departure. However, the cancellation fee will be applicable after cancellation. 
  • Travellers can seek refunds against refundable tickets. 
  • A passenger cannot claim an Eva Air booking refund cancellation refund after the flight departure. 
  • As per Eva Air refund policy, the refunds will be processed in the same method of payment and in the same currency used to pay for the ticket. 
  • Eva Air cancellation charges would be waived for once for every passenger on the same booking. 
  • In case of flight delay or cancellation, passengers are entitled to claim a refund against their booking.

Frequently Asked Questions

  • What are the ways to cancel Eva Air flights?

    You can cancel your flights in multiple ways both online and offline. However, it is advisable to cancel the booking via the same method it was booked in.

  • What size of bag is free in Eva Air?

    All passengers in Eva Air can carry one personal item while economy passengers can carry one carry-on bag and one checked baggage. While Royal Laurel, Premium Laurel and premium economy can carry two checked baggage and two carry-on baggage.

  • What is the maximum size for carry-on baggage?

    Royal Laurel/Premium Laurel/ Business Class passengers are allowed to carry two pieces of carry-on baggage and each piece should not exceed 7 kg/15lbs. While passengers travelling in Premium Economy. Economy Class are allowed to carry one piece of carry-on baggage only weighing 7 kg. The maximum dimension of each piece of carry-on baggage is 23 x 36 x 56cm (9 x 14 x 22 inches) or 115 cm.

  • What is the maximum baggage weight for checked baggage?

    The checked baggage allowance depends on the routes and destinations purchased by the traveller. Economy passengers can carry one checked baggage of 23 kg. While passengers travelling in Royal Laurel, Premium Laurel or premium economy are allowed to carry 2 checked baggage weighing 32 kg each.

  • Are there any fees associated with checked baggage?

    Eva Airlines offers standard personal baggage to all passengers. Passengers travelling Royal Laurel, Premium Laurel or premium economy are allowed to carry 2 carry-on baggage weighing 7 kg and 2 checked baggage weighing 32 kg each. Economy passengers can carry one carry-on baggage of 7 kg and one checked baggage of 23 kg. Apart from these, all passengers can carry one personal item. Apart from the prescribed baggage allowance, additional charge will be applied in case of overweight or oversize.

  • Does Eva Air have business class?

    Eva Air has multiple cabin classes which includes Royal Laurel, Premium Laurel, Premium economy and economy class. Eva Air offers business class in the selective fleet in Airbus A330-300, A200.

  • Do I have to pay for seats in Eva Air?

    No, passengers do not have to pay for any seat selection in Eva Airlines.

  • Can I check-in with the Eva mobile app?

    Yes, Eva mobile app offers more convenience and flexibility when it comes to check-in.

  • When I check-in for my Eva Flight?

    The Eva Air check-in starts 48 hours prior to scheduled departure. Passengers can either check-in via online or offline method. The check-in also closes 1 hour before the scheduled flight departure.

  • Can I get a refund if my Eva flight is delayed?

    Yes, affected passengers can claim a refund in the form of flight change or full refund to payment method if the airline is responsible for the affected operations.

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