Hawaiian Airlines Cancellation Policy and Refund Policy

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It is extremely troublesome when we have to wait for hours and our flight gets cancelled. It is not just a waste of time but money as well, that’s why airlines have devised cancellation policies that offer convenience to customers. If you are flying with Hawaiian Airlines to your favourite holiday destination, Hawaii then you should read this comprehensive Hawaiian Airlines cancellation policy that ensures feasibility and hassle-free cancellation and refund. 

Hawaiian Airlines is the flag carrier of the state. It is a commercial aircraft headquartered in Honolulu, Hawaii. It operates flights to / from Hawaii, within the US, and to a few international destinations. The airline currently has 31 destinations with 64 aircrafts in the fleet. Hawaiian Airlines is also famous for having routes to the lesser travelled gems like Molokai. They have this extensive and broad route network and convenient connections which make it easy for you to travel and hop between Hawaiian Islands.

Hawaiian Airlines Cancellation Guidelines

Hawaiian Airlines offers a lenient and feasible cancellation policy to ensure a pleasant experience with the airline. However, to be eligible for Hawaiian Airlines cancellation policy, customers need to follow certain guidelines depending on their respective fare type and class of service.

Main Basic Fare

  • As per cancellation policy, the main basic fare class tickets are non-refundable and non-transferable. 
  • However, passengers can initiate cancellation and receive full refund as long as they cancel their flight within 24 hours of purchasing the ticket and ensuring that the departure date is scheduled at least 7 days after the purchase. 
  • As per Hawaiian Airlines cancellation policy, the Main Cabin class is also ineligible to upgrade their ticket to Extra Comfort or Business/ First class.

Inter Hawaiian Web Restricted Fares

  • Certain fares are only available for travel between Honolulu and Lihue, Kauai, Maui, Kona, Hilo. 
  • Hawaiian Airlines Cancellation fee depends on certain destinations and routes. 
  • As per Hawaiian cancellation policy, the cancellation fee can range up to 150 USD would be assessed during cancellation and remaining value of the ticket will be credited back to the passengers in the form of travel credit.

Hawaiian Airlines Fares for all other destinations

  • As per the airline, cancellation for flights originating from Australia will cost around $200 USD and no refund will be offered neither in the original form of payment nor converted into the future travel credit. 
  • Flights originating in Korea are subject to $250 USD as Hawaiian Airlines fee and no refund will be given neither in form of original payment nor in form of travel credit. 
  • Flights originating from Japan are also subject to cancellation fees of $200 USD. 
  • Also, as per Hawaiian Airlines cancellation policy, passengers will have to pay $200 USD for flights originating from the United States and terminating in Japan.

Hawaiian Airlines 24 hours Cancellation Policy

As per Hawaiian Airlines 24 hours cancellation policy, passengers can cancel their flight within 24 hours of booking it without any cancellation fee to receive full refund. However, it should be ensured that the departure date is at least 7 days after the date of purchase. 

  • As per Hawaiian Airlines cancellation policy, this policy is not applicable on HawaiianMiles programs as it is subject to Hawaiian Airlines award ticket cancellation. 
  • This policy is also not applicable on flights purchased by travel credits. 
  • Passengers must ensure to raise cancellation under this policy only if the flight is operated by the airline only.

Hawaiian Airlines Cancellation Fee

Hawaiian Airlines has a certain cancellation fee for passengers who surpass the free cancellation window. The cancellation fee mentioned in the Hawaiian airlines cancellation policy depends on the cabin class and fare type selected by the customer. 

Method of Cancellation Economy Premium Economy Business First 
Cancellation via Online method $150$150$75Free 
Cancellation at the airport counter or contact centre$200$200$150$75

Hawaiian Airlines Award Ticket Cancellation Policy

Those passengers who wish to cancel their award flight, will have to follow different guidelines laid by the airline. 

  • As per Hawaiian Airlines cancellation policy, the reward cancellation may be subject to the certain fees depending on the route and fare type. 
  • Cancellation of award flights can be done at least 2 hours before the scheduled departure. However, if the passenger fails to board the flight, then no refund will be given and the value of the ticket will be forfeited.  
  • Hawaiian Airlines cancellation fee applies to reward flights from Hawaiian Airlines, Star Alliance partner, and other interline agreements. 
  • Hawaiian Airlines cancellation policy, cancellation fee may vary with HawaiianMiles account and status of the passenger who is using the reward points. 
Method of Cancellation Economy Premium Economy Business First 
Cancellation via Online method $150$100$75Free 
Cancellation at the airport counter or contact centre$150$100$75$75

Hawaiian Airlines Cancelled Flight Policy

There are some circumstances such as extreme weather, technical difficulties, shortage of staff, government imposed law which forces the airline to cancel their flights. However, as per Hawaii Airlines refund policy, the airline takes initiative to inform the passengers timely about any kind of delay or cancellation, flight disruption, diversion. In case of delay and cancelled flight, passengers are entitled to receive a refund as per Hawaiian Airlines cancellation policy. 

  • As per the policy, passengers will be rebooked on an alternate flight to the same destination only as per subject to availability. 
  • In case of no alternate flight from the airlines, it is solely up to Hawaiian Airlines to arrange a different carrier in the same cabin class, subject to availability without any additional charges. 
  • The airline only offers a cancelled flight refund for the unused portion of the journey.

Flight Compensation Delay

As per Hawaiian Air cancellation policy, if a flight is delayed for two or more hours then passengers are eligible to get compensation depending upon the flight distance and length of delay. 

Delay at Airport Flight Distance Compensation for delay 
2 hours 1.500 km or less$75 USD
3 hours or more but within 4 hours 1500 km to 3,500 km $125 USD
4 hours or moreOver 3,500 km $200 USD 

Hawaiian Airlines Refund Policy

There are certain eligibility criteria when it comes to requesting a refund on Hawaiian Airlines. 

  1. As per Hawaiian Airlines cancellation policy, the ticket must be issued by the airline only starting with 173 ticket serial number. 
  2. If a passenger is cancelling the flight without travelling then the airline will refund the value of the ticket minus the cancellation fee to the original payment method. 
  3. No refund will be issued as per Hawaiian Airlines refund policy for surrendered tickets after 12 months from the date of issuance. 
  4. A passenger can also claim full refund if the reservation is cancelled within 24 hours of booking the flight. The said refund will only be processed if the departure date of the flight is at least 7 days after the date of making the purchase as per Hawaiian Airlines cancellation policy. 
  5. As per Hawaiian Airlines refund policy, the airline usually takes 7 business days to credit refund attributed to credit card purchase and 20 business days for tickets purchased with cash, bank transfer, or any other form of payment. 
  6. There is a specific limit on refund in Hawaiian Airlines. The airline offers a monetary refund of $150 for travel within 150 USD. For a refund request for travel within the United States, the airline refunds $200 as per Hawaiian Airlines cancellation policy.

Frequently Asked Questions

  • Can I cancel my Hawaiian Airlines flight?

    Yes, as per Hawaiian Airlines cancellation policy, passengers can cancel their flight subject to a certain cancellation fee. You can also receive a refund on the remaining unused portion of the fare or future travel credit.

  • Does Hawaiian Airlines offer a 24 hour cancellation policy?

    Yes, you can initiate cancellation and receive full refund as long as they cancel their flight within 24 hours of purchasing the ticket and ensuring that the departure date is scheduled at least 7 days after the purchase.

  • Are Hawaiian Airlines tickets refundable?

    As per Hawaiian Airlines cancellation policy, the tickets of the main cabin class are not eligible for refund; however, you are entitled to get a refund if your flight booking is unused. However, you will have to pay a certain cancellation fee to get the remaining value of the ticket.

  • How to cancel a Hawaiian Airlines flight within 24 hours?

    If the reservation is booked via the Hawaiian Airlines official website then you can cancel your booking directly from there and initiate a refund on the booking value. This policy is only applicable if the departure date is at least 7 days after the date of booking according to Hawaiian cancellation policy.

  • How much does it cost to cancel Hawaiian Airlines flights?

    Usually airlines offer future travel credit against the value of ticket price in case of cancellation. However, if passengers oppose getting travel credit to get monetary refunds then they will have to pay a certain cancellation fee depending on the destination as mentioned in Hawaiian Airlines cancellation policy. For example, $25 for travel within Hawaii, $100 USD for travel within the United States and $100 USD for travel between Hawaii and the United States.

  • What happens if Hawaiian Airlines cancels my flight?

    It is the airline’s responsibility to offer alternate flights to the same destination or complete refund or travel voucher for the value of the ticket.

  • If I cancel my award ticket purchased by HawaiianMiles, then do I get my miles back?

    If you have booked an award flight with HawaiianMiles then you are eligible for a travel waiver with a certain additional cancellation fee and the miles will be credited back to your account.

  • Can I cancel my Hawaiian Flight via phone call?

    Yes, Hawaiian Airlines offer flexibility to customers for better convenience. You can cancel your Hawaiian Airlines flight by calling the customer support of the airline as per Hawaiian Airlines cancellation policy.

  • Can I get a refund if Hawaiian Airlines changes my flights?

    You are eligible for a refund in case the airline cancels your flight without 14 days notice before scheduled departure. In such a case, you can ask the airline to book you on another flight to your destination as per Hawaii airline cancellation policy.

  • Will I receive compensation if my flight is delayed because of bad weather?

    As per Hawaii Airlines cancellation policy, the airline will not take responsibility for delay incase of bad weather and natural calamities. Thus, you are not eligible for compensation in such a situation.

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