TAP Air Portugal 

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Known as the flag carrier of Portugal, TAP Air Portugal was established in 1945. The airline is headquartered at Lisbon Airport which also serves as the hub for its major routes. TAP (Transportes Aereos Portuguese) has also been a member of Star Alliance since 2005. Currently, TAP Air Portugal operates 2,500 flights a week to almost 90 destinations in 34 countries. The company has an Airbus fleet of 100 aircrafts. 

More About TAP Airlines Portugal 

This Lisbon-based airline has two cabin classes including Business class and Economy class. The Economy class is equipped with standard facilities. If you are travelling in TAP economy class then you can expect to experience modern, spacious and comfortable seats along with entertainment and connectivity system on board. Those who are travelling in Business class can experience exclusive facilities like priority check-in and boarding, lounge access, fully-flat beds and exquisite food throughout the journey. 

Cabin Configuration    

TAP Air Portugal flights has an all Airbus-configuration that consists of Airbus A319, A320, A321, A330-900, A321LR-neo and A340. Each aircraft may have certain distinct features. The cabin configuration also depends on long-haul and medium-haul flights. 

Economy Class

Economy seats are designed to be comfortable for both medium and long haul flights. The economy seats at the last row feature Green Seats that have sufficient legroom space, ample reclining space with power outlets. You can book yourself the Red Seats that feature legroom of 32” to 34” with chair recline 5”/7” along with power outlets. Alongwith Green and Red seats, passengers can book exit seats that feature the maximum legroom space with 48” to 57” with 4”/5” recline in TAP Portugal Air. 

Business Class 

Business class seats offer maximum space and comfortable seats for unique flight experience. The seats feature seat pitch of 44”(111,76 cm) seat width of 27.5” (69,85 cm) with fully flat beds. The business class seats vary depending on the model of the aircraft. Every seat features individual screens for countless entertainment options. Passengers travelling business class can also experience full meal service of different cuisine on Fold-out tables. On medium-haul flights, the middle seats are always blocked to offer extra comfort or space to the passengers on either side.  

Baggage Allowance 

It is imperative to know the exact baggage allowance before you start packing. Tap Portugal Airlines offers ample baggage to all passengers whether travelling in Economy or Business. However, the number of items that a person can carry for free depends on the ticket class and destinations. 

Cabin ClassPersonal BaggageHand Baggage Hold Baggage (Checked)
Economy Class1 item  of (16 x 12 x 5 in) of 2 kg 1 item  of (55 x 40 x 25 cm) of 10 kg 
Business Class1 item of (16 x 12 x 5 in) of 2 kg 1 item  of (55 x 40 x 25 cm) of 10 kg 1 bag of 158 cm/ 62 in and 32 kg 
Business Class to/from Europe, Africa, South America1 item of (16 x 12 x 5 in) of 2 kg 2 item  of (55 x 40 x 25 cm) of 10 kg 1 bag of 158 cm/ 62 in and 32 kg 

Baggage Allowance Depending on Fare Type 

Fare Types Flights between Mainland Portugal and the Island Flights between Europe and Morocco Intercontinental Flights 
Top Executive 2 items up to 32 kg2 items up to 32 kg2 items up to 32 kg
Executive 2 items up to 32 kg2 items up to 32 kg2 items up to 32 kg
Plus2 items up to 23 kg1 items up to 23 kg2 items up to 23 kg
Classic1 item up to 23 kg1 item up to 23 kg1 item up to 23 kg
Basic 1 item up to 23 kg

TAP Air Portugal Children Baggage 

Babies under 2 years old 

  • As per Baggage Allowance TAP Air Portugal, passengers travelling with babies can carry up to 10 kg and the total dimensions shall not exceed 115 cm except in case of Discount fare. 
  • Along with that baggage, 1 fully foldable pram or 1 basket or 1 child seat. 

Children aged 2 to 11 

  • Passengers travelling with babies can carry up to 10 kg and the total dimensions shall not exceed 115 cm except in case of Discount fare. 
  • Along with that baggage, 1 fully foldable pram or 1 basket or 1 child seat. However, the baggage allowance depends on routes, fare and status. 

Baggage Fee for Additional Baggage

TAP Air Portugal charges extra charges in case of excess weight, oversized or both.

However, the charges may vary depending on routes and destinations. 

Routes Excess Weight (23 kg or 32 kg)Oversized (Over 158 cm)Excess Weight and Oversized 
Portugal, Spain and North Africa 65 USD 65 USD 130 USD
Europe (Germany, Italy, France, Czech Republic)  70 USD 70 USD 140 USD 
Medium Haul flights to/from Africa, to/from Europe 75 USD 75 USD 150 USD 
Flights from/to Israel, to/from Europe or Morocco 150 USD 150 USD300 USD
Intercontinental flights to/from America and Africa130 USD 130 USD 260 USD
Intercontinental Medium Haul flights from/to America  75 USD75 USD150 USD
Intercontinental flights from/to America to/from Israel, Europe, Morocco 140 USD140 USD 280 USD 

TAP Air Portugal Check-in 

TAP Air Portugal policy is quite flexible and offers multiple ways to check-in. As per TAP Air Portugal check-in policy, you can check-in 36 hours before the scheduled departure. However, for flights departing from America, the check-in starts 24 hours before the scheduled departure. The easiest way to check-in is via the official website of the airline or you can complete check-in at the airport. 

Online Check-in Guidelines 

One of the easiest and convenient ways to check-in is through online check-in which can be used either by website or through the mobile app. 

  • Passengers who have electronic tickets can check-in online either via website or mobile application. 
  • Those who have TAP Air Portugal reservation are only eligible for online check-in. 
  • You can carry your TAP Air Portugal digital boarding in your mobile, tablet or Ipad. 
  • Passengers who have done online check-in and are travelling without baggage can proceed directly towards the boarding gates. 

How to Check-in Online via a website?

  • To check-in TAP Air Portugal online, you must access the official website of  TAP Air Portugal. 
  • Navigate through the  homepage to select check-in. 
  • Enter your reservation number, passenger name or frequent flyer number to retrieve the booking. 
  • Select the sector of the flight that you want to check-in. Also simultaneously select preferred seats. 
  • Add checked baggage and purchase additional if necessary. 
  • Lastly, check-in to finish the process and download the TAP Air Portugal boarding pass. 
  • Print your boarding pass and proceed to the boarding gate if you don’t have any checked baggage to submit. 

Offline Check-in Guidelines 

Passengers who want to check-in directly at the airport can do so after arrival. You can use the E-check-in Kiosk or check-in at the counter. TAP passengers can use the newly introduced area at Lisbon Airport to check-in their baggage through self baggage tag. As per TAP Air Portugal check-in policy, you must reach the airport at least 30 minutes before the scheduled departure of the flight. 

How to check-in at the airport? 

Travellers who prefer to check-in at the airport can either use the self-service kiosk check-in or directly TAP Air Portugal check-in at the airport.  

  • The airline advises its passengers to reach the airport at least 2 hours before the scheduled TAP domestic flight and 3-4 hours before the International flight.  
  • Travellers can seek assistance from the staff present at the check-in counter at the airport related to anything from check-in, baggage, seat selection and more.
  • Provide the necessary information like reservation number, flight number and last name to check-in. 
  • Showcase your travel documents like passport, visa to complete security check-in. 
  • Once your check-in is complete, the staff will hand you over the boarding pass. 

TAP Air Portugal Cancellation and Refund Policy 

TAP Air Portugal flight has a flexible yet strict cancellation policy that enables customers to cancel their flight without hassle. There are certain rules and regulations that you need to ensure before cancelling the flight. 

  • According to TAP Air Portugal cancellation policy, passengers can cancel their booking within 24 hours making the reservation without any cancellation fee. 
  • Also, the cancellation policy is only applicable on the ticket purchased directly from the airline.

TAP Air Portugal Cancellation Fee  

TAP Air Portugal cancellation fee depends on the fare rules of the ticket purchased by the customers. Also, the fee depends on the time of revocation. That’s why, ensure to cancel the TAP Air Portugal ticket within 24 hours of making the reservation to avoid any charges. 

  • If a booking has been cancelled after a day of booking, then passengers will have to pay 100 USD to 500 USD as penalty. 
  • According to TAP Air Portugal cancellation fee, if a flight reversal has been made in less than 24 hours prior to departure time, then cancellation fee of 100 USD to 400 USD will be applicable. 

TAP Air Portugal Refund Policy 

  • To receive a full refund, you must cancel your booking within 24 hours of making the reservation. 
  • In case of medical issues, you can ask for full refund on revocation by submitting the medical documents. 
  • According to TAP Air Portugal refund policy, on cancellation of non-refundable tickets, passengers are eligible to receive future travel vouchers or trip credit as refund. 
  • While for refundable tickets, full refund will be given on cancellation. 

Frequently Asked Questions 

  • Can I get compensation if my TAP Air flight gets cancelled?

    As per TAP Air Portugal cancellation policy, passengers are eligible to receive compensation if the flight has been cancelled by the airline itself. You can expect up to 700 USD as flight compensation on the basis of distance covered. In some scenarios, one may receive alternate flight as  compensation as well.

  • Is there a cancellation fee on TAP Air Portugal?

    TAP Air Portugal charges some cancellation fee for flight revocation. The cancellation fee depends on the time of revocation as well as on the destination. If you cancel your flight within 24 hours of booking it, then there will be no applicable cancellation fee. However after a day of booking, you will have to pay approximately 100 USD to 500 USD as penalty.

  • How many hours before I can check-in with TAP Air Portugal?

    Passengers can check-in 36 hours before the scheduled departure of both international and domestic flights.

  • Are there any fees associated with checked baggage?

    Passengers who want to carry extra baggage will have to purchase additional baggage allowance. The cost of extra baggage allowance depends on the destination and status.

  • What are online check-in restrictions?

    Passengers who have requested for special service such as wheelchairs, extra seats, or  unaccompanied minors, pets in hold, stretcher are not eligible for web check-in. Also, unaccompanied minors are not eligible to check-in online and thus minors have to check-in at the TAP Air Portugal counter.

  • What is the maximum baggage allowance for carry-on bags in TAP Air Portugal?

    TAP Air Portugal offers ample baggage to all passengers whether travelling in Economy or Business. However, the number of items that a person can carry for free depends on the ticket class and destinations. For carry-on baggage, one can carry a bag weighing 10 kg with dimensions of 55 x 40 x 25 cm. As for hold baggage, the total dimension must not exceed 158 cm and 32 kg of weight.

  • What is the 24 hours cancellation policy of TAP Air Portugal?

    TAP Air Portugal offers a 24 hour cancellation policy which allows customers to cancel their booking  without penalty within 24 hours of making it. This is only applicable if the reservation has been made 7 days before the scheduled flight departure.

  • Can I cancel my Economy class booking in TAP Air Portugal?

    Yes, you cancel your Economy class booking however within 24 hours of confirming the reservation only.  The 24 hours free cancellation period allows you to receive a full refund.

  • Can I submit my refund request online?

    Yes, you can submit your refund request online by browsing through the official website of TAP Portugal. You just login to your account, cancel your reservation and simultaneously apply for a refund. Once the request is proceed, the airlines will return an applicable refund.

  • How long does the TAP Air Portugal refund take?

    Tickets purchased by credit card are usually refunded within 7 Business days after the request. Whereas tickets purchased by Cash/ Check are refunded within 20 business days.

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