Turkish Airlines

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About Turkish Airlines

Turkish Airlines or officially known as Türk Hava Yolları Anonim Ortaklığı, the national airline of Turkey was established in 1933. The airline offers flights to 271 destinations in 5 continents including Europe, Asia, Africa, North America, and South America with 340 aircrafts in its fleet. It is also the largest mainline carrier in the world in terms of passengers carried.  In terms of the total number of destinations covered, Turkish Airlines ranks as the fourth-largest carrier in the globe.

Turkish Airlines pretty much offers flights to more countries than other airlines. The airline offers both long and short haul flights. While flying with Turkish Airlines you have the option to choose from two cabin classes consisting of business and economy class for your journey. Business class offers ottoman seats with sleeping space when reclined along with reading lights, entertainment options and gourmet style dishes on board. If you are travelling in Economy class, one can have different experiences that may depend on the long-haul or short-haul destinations.

Cabin Configuration

Business Class

The business class on Turkish Airlines flights are designed to offer top notch comfort and luxurious experience while flying. The airline extends the luxurious services by providing reading lights, power supply, and private screen for inflight entertainment. The business class seats are designed in reverence herringbone configuration to offer direct aisle access to every passenger. You can also enjoy a seamless inflight entertainment experience with 18’’ IFE screen with adjustable angles along with touch pad remote control with 4’’ screen. Throughout the journey, you can also experience curated Turkish cuisine for a commendable gastronomical experience with a variety of dishes to choose from. Business Class passengers are also eligible for special privileges like priority check-in counters for Turkish flights, lounge access, free baggage allowance consisting of 2 checked baggage weighing 32 kg each with two carry-on baggage of 8 kg with dimensions 23 x 40 x 55 cm.

Economy Class

If you are travelling in Economy Class then your seating arrangement will depend on whether it is a short or long-haul flight. The economy seats can recline up to 15 cm with adjustable headrests and legroom up to 79 cm for comfortable journey. On long-haul flights, you can also enjoy an inflight entertainment system featuring multiple options of music, live T.V shows, movies. Every seat in Turkish Airlines Economy class is equipped with power outlets for all time convenience. Passengers in Turkish Airlines Economy Class can also enjoy an opulent inflight meal service from Turkey and world cuisines. Another benefit for travellers in Economy class flying an overnight long-haul flight is that they can elevate their journey through the amenity kit consisting of essentials like toothbrush-toothpaste, socks, earplugs, and moisturiser.

Turkish Airlines Baggage Allowance

Turkish Airlines Baggage policy offers a generous baggage allowance which enables passengers to travel with plenty of baggage. However, there are certain regulations on baggage allowance for passengers.

Carry-on Baggage

All passengers are allowed to take carry-on baggage depending on their cabin class and fare type. 

  • Economy passengers can carry one piece of carry-on baggage weighing 8 kg with dimensions of 23 x 40 x 55 cm in size along with one personal baggage in 40 x 30 x 15 cm as per Turkish Airlines baggage policy. The weight of the personal baggage should not exceed beyond 4 kg. There are certain additional restrictions that depend on the fare types such as Economy Ecofly, Economy Extra Fly, Economy PrimeFly and Promotional fare purchased by the customer. 
  • Business Class passengers can carry two carry-on baggage weighing up to 8 kg each (total 16 kg) with maximum dimensions of 23 x 40 x 55 cm along with one personal baggage per personal weighing not more than 4 kg with dimensions 40 x 30 x 15 cm. On both international and domestic flights, Business and Economy passengers can carry one piece of infant bag weighing 8 kg.

Checked Baggage

Irrespective of cabin class, both business and economy class have checked baggage allowance on Turkish Airlines flights unlike most airlines.      

  • As per Turkish Airlines baggage allowance, Economy Class passengers can carry one piece of checked baggage with a total dimension of 158 cm including wheels and handles and weighing 23 kg. However, the weight of the free checked baggage depends on the fare type purchased. Eco fly passengers can carry 15 kg of checked baggage only while ExtraFly can carry 20 kg of baggage. Prime Extra passengers are eligible to carry 25 kg of checked baggage. Passengers should not exceed the given baggage measurements or they will have to pay additional overweight or oversized fees. 
  • The Ecofly package does not include checked baggage for flights to/from Europe or Tel Aviv or Turkey.
  • As per Turkish Airlines baggage allowance policy, Business Class passengers can carry two pieces of checked baggage weighing 32 kg each with total dimensions of 158 cm including wheels and handles.

Turkish Airlines Check-in

Turkish Airlines check-in policy ensures to provide customers the flexibility to check-in as per their convenience. There are several ways to check-in on Turkish Airlines. One of them is  online check-in which allows customers to save time and energy rather than towing heavy baggage across the airport. The airline advises the passengers to reach on time to avoid any last minute hassle at the airport. 

  • The online web and mobile check-in starts 24 hours and ends 90 minutes before the scheduled departure of the flight as per Turkish Airlines check-in policy. 
  • Travellers can also check-in at the airport and still avoid the long queues at the check-in counter. You can opt for a self- service kiosk check-in that opens 12 hours before the flight for check-in and closes 60 minutes before the flight is airborne. 
  • For domestic flights, check-in at the airport starts 2 hours before the departure of the flight and closes 45 minutes before the flight is airborne.
  • For international flights, passengers can check-in at the airport 2 hours before the flight departure. 
  • Up to 8 passengers can check-in online under the same group booking ID through the website.
  • Passengers can select their seats, pre-book meals and add more facilities online.

Turkish Airlines Cancellation and Refund Policy

Turkish Airlines cancellation policy allows passengers to have flexibility while travelling. However, there are few regulations that passengers should abide by in case of cancellation to receive refunds. 

  • Passengers can cancel the ticket and claim only if the ticket has been purchased from the official channels of the airlines. 
  • Refunds and cancellations are subject to fare types, the airlines advises passengers to check the fare rules before booking. 
  • As per Turkish Airlines refund policy, refunds are only applicable on refundable tickets. 
  • If a passenger cancels a non-refundable ticket then only the tax component will be refunded. Also, in non-refundable tickets, passengers have to pay an additional Turkish Airlines cancellation fee.
  • Some reservations are not permitted for cancellation and in that case, passengers can change their itinerary. Turkish Airlines offers future travel credit, promotional fares, free gifted vouchers etc. 
  • Turkish Airlines does not allow passengers to cancel their booking if they have booked pet services. 
  • In case of voluntary flight cancellation by the airline, passengers are entitled for refund if the passenger refuses to take the alternate flight provided by the airline.

Turkish Airlines Cancellation Fee

The airline can charge cancellation fees in case passengers want to cancel their bookings. However, the cancellation fees depend on various factors like type of ticket, reversal timing, time left between the departure and cancellation and destination of Turkish flight.

  • In case a passenger fails to cancel their flight within the risk-free 24 hours, then the passenger has to pay cancellation fee.
  • Restricted fare travellers have to pay $400 as Turkish Airlines ticket cancellation charges.
  • The airlines can take 40% of the value of the ticket in case the reservation has been cancelled between one to twelves hours before the flight departure. 
  • If a passenger cancelled the Turkish flight 12 hours before the scheduled flight departure then the airline will charge 20 % of the value of the ticket.

Turkish Airlines Refund Policy

The airline provides a flexible and generous refund policy to customers in case of cancellation. 

  • As per Turkish Airlines cancellation policy, passengers can get full refund only if they cancel their reservation within 24 of booking given that the booking has been made 7 days prior to scheduled departure. 
  • According to the airline’s refund policy, if the payment has been done via credit card then the airline will credit the refund within 7 working days. 
  • The airline usually credits the refund through the same payment method through which the ticket was purchased. 
  • According to the airline’s refund policy, if the payment has been done via credit card then the airline will credit the refund within 7 working days. 
  • The passenger can claim a travel voucher under the same currency of the purchased Turkish Airlines ticket.

Frequently Asked Questions

  • Does Turkish Airlines have a 24 hours cancellation policy?

    Yes, Turkish Airlines does have a 24-hour cancellation policy which ensures a full refund if the booking has been cancelled within 24 hours of making it.

  • How do you cancel a Turkish Airlines flight?

    You can cancel your flight via online method if your ticket is fully refundable.

  • Can I get Turkish Airlines compensation for a 2 hours delayed flight ?

    You are legally entitled to receive compensation if your Turkish airlines flight was delayed. The airline has to offer monetary or service compensation or alternate flights to the same destination.

  • How to get a Turkish Airlines refund?

    Refunds can only be claimed in the form of travel vouchers apart from a 24-hours full refund policy. You can request for a refund via manage booking on the official website or call the airline’s customer service to initiate a refund.

  • Do Turkish Airlines have online check-in?

    Yes, a web check-in service is available on Turkish Airlines  website. You can easily check-in 24 hours before your flight takes off for both international and domestic flights.

  • How early should I check in for my flight?

    If you are checking bags, then check at least 2 hours prior to your flight’s departure. And in case, you don’t have checked-in baggage, then check-in at least 90 minutes before your flight takes off.

  • How long do I need to check-in before my flight?

    Turkish Airlines Flight check-in policy advises every passenger to check-in 2 hours before the scheduled departure.

  • What is the last time to board a Turkish Airlines flight?

    The boarding gate closes 30 minutes before the flight’s departure. Passengers are required to present at the boarding gate at least 30 minutes prior. You will be marked a no-show if you fail to reach the gate.

  • What is the Business Class Baggage allowance in Turkish Airlines?

    Business Class passengers can carry two carry-on baggage weighing up to 8 kg each (total 16 kg) with maximum dimensions of 23 x 40 x 55 cm along with one personal baggage per personal weighing not more than 4 kg with dimensions 40 x 30 x 15 cm. Also, they can carry two pieces of checked baggage weighing 32 kg each with total dimensions of 158 cm including wheels and handles.

  • Does Turkish Airlines offer priority check-in service to Business class passengers?

    Yes, Business Class passengers can enjoy several privileges like priority check-in, extra baggage allowance, lounge access, inflight services and more. 

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