VivaAerobus 

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VivaAerobus or formally known as Aeroenlaces Nacionales, S.A de C.V is a Mexican low-cost airline. The airline is headquartered at Monterrey International Airport, in Apodaca, Nuevo Leon, Mexico. VivaAerobus is known as Mexico ‘s third largest airline and eleventh largest in North America. The airline currently operates on more than 50 destinations in Mexico, the United States, and Central and South America combined. VivaAerobus is also fully owned by the largest bus company group in Mexico. The airline offers customers the connectivity of a point-to-point system with direct flights between mid-sized airports from its major hubs.

VivaAerobus Cabin Classification

VivaAerobus features all economy seat cabin configuration. However, the airline offers customers with three different fare types that allow them to enjoy different amenities on board. The fare type includes Priority seats, Space+, Regular.

Priority Seats

This fare type offers extra legroom and seat pitch to the customers for an extra comfortable journey. As its name suggests, passengers travelling in this fare are eligible to get priority boarding and disembarking. The seats are located on the first row of VivaAerobus flight with additional recline space and overhead bins to store carry-on baggage.

Space +

This fare type offers plenty of space for recline and storage. Passengers travelling in Space+ can standard recline for more comfort. Located in the exit emergency rows, the seat offers more legroom than standard regular seats. This fare does not offer priority boarding.

Regular

These are the most restrictive yet budget-friendly fare of VivaAerobus. The featured seats do not include any recline. 

VivaAerobus Baggage Policy

VivaAerobus allowance ensures that travellers carry appropriate luggage as per size and weight depending on their travel destination. VivaAerobus policy allows passengers to carry two checked baggage on flight. For VivaAerobus flights within Mexico, passengers are allowed to carry one piece of checked baggage up to 23 kg and one carry-in baggage weighing 7 kg.

Personal Baggage

All passengers travelling in VivaAerobus are entitled to carry one personal baggage which may include handbag, laptop, and backpack. However, passengers should ensure not to exceed the permitted baggage allowance of 18 x 14 x 8 inches.

Carry-on Baggage

Passengers travelling in all the fares are entitled to carry one carry-on baggage that should be kept in overhead compartments during the flight. However, as per VivaAerobus baggage allowance, the permitted dimension of the carry-on baggage is 22 x 16 x 10 inches. Including wheels and handles. VivaAerobus advises its passengers travelling light to follow the maximum weight limit of 9 kg. While passengers in Smart Fare are entitled to carry 15 kg. If the carry baggage exceeds beyond the permitted limit then it will be considered as checked baggage.

Checked Baggage

As per VivaAerobus checked baggage allowance, the checked bag allowance depends on the different fare type and booking class. It also depends on the route and destination of the flight. 

  • For passengers who are travelling in Smart Fare, they can carry checked baggage weighing not more than 24 kg. 
  • The checked baggage allowance must not exceed the dimension of 62 linear inches including handles and wheels as per VivaAerobus baggage policy. 
  • For domestic flights within Mexico, you must check the baggage at the baggage submission at least 2 hours before the scheduled departure of the flight. 
  • For international flights, the airlines suggest the passengers check their baggage at least 3 hours before the scheduled flight departure. 
  • As per VivaAerobus check-in policy, the check-in closes 70 minutes before the scheduled take off flight.

VivaAerobus Additional Baggage Allowance

Those passengers who are travelling with additional baggage must inform the airline. Passengers can add extra pieces of baggage or increase the weight of current baggage allowance regardless of any fare type purchased. You can either add the additional baggage allowance through the official website of VivaAerobus or directly purchase the extra allowance from the airport counter.

VivaAerobus Check-in Policy

VivaAerobus offers a feasible and convenient check-in policy  that allows customers to check-in at their desire. You can either use the VivaAerobus online website check-in or mobile app option which can be accessed anywhere with the help of the internet. 

  • VivaAerobus flight check-in allows passengers to check-in 72 hours to 1 hour before the flight prior to the scheduled departure of flights within Mexico. 
  • For international flights, the flight check-in starts 48 hours and closes 2 hours prior to scheduled departure. 
  • The airline also allows passengers to choose their desired seat upon paying a standard seat selection fee at the time of web check-in as per VivaAerobus check-in policy.
  • Those passengers who want to check-in at the airport must arrive at the airport at least 2-3 hours before the scheduled departure to complete check-in formalities timely. 
  • Passengers who want to check-in for their flight but   
  • Passengers will have to pay $100 to check-in for international flights at the airport while for domestic flights, the check-in fee will be $50. 
  • As per VivaAerobus check-in policy, unaccompanied minors are not eligible to check-in online and thus they must check-in at the airport.

VivaAerobus Check-in Time

  • For most flights operated within Mexico, passengers without checked baggage must check-in at least 30 minutes before the departure. 
  • For flights operated within Mexico, passengers with checked baggage must check-in VivaAerobus flight at least 45 minutes before the departure of flight. 
  • For international flights, passengers must check-in up to 120 minutes (2 hours) before the scheduled flight departure. 
  • Flights to/from South America, passengers must check-in up to 90 minutes before the scheduled departure regardless of whether they are carrying checked baggage or not.

VivaAerobus Cancellation and Refund Policy

VivaAerobus cancellation policy allows passengers to have flexibility while travelling. However, there are few regulations that passengers should abide by in case of cancellation to receive refunds. 

  • As per VivaAerobus cancellation policy, passengers are allowed to cancel their reservations through the airline’s portal as well as via the customer support of the airline. 
  • Passengers must cancel their reservation at least 4 hours before the scheduled VivaAerobus flight departure. However, the cancellation will be subject to a cancellation fee. 
  • Passengers travelling in Zeo fares are not allowed to cancel their flights. However, if the passenger misses its flight then the value of the ticket will lead to forfeiture.  
  • As per VivaAerobus ticket cancellation policy, if a passenger is cancelling the flight due to bereavement of a family member, then the airline will issue travel certificate to the passengers that will be valid till one year from the date of issue.

VivaAerobus 24 Hours Cancellation Policy

The airline allows passengers to cancel their flights within 24 hours of making the reservation given that the scheduled departure is at least 7 days after the purchase of the ticket as per VivaAerobus cancellation policy. 

  • Furthermore, the flights must originate from/to the United States, Canada, Puerto Rico and Mexico. 
  • This policy is only applicable on flights that have been booked directly from the airline’s website. 
  • This policy is not applicable on group bookings.

VivaAerobus Cancellation Fee

As per VivaAerobus cancellation policy, the airline does not issue any cancellation once the ticket is purchased. However, passengers can make changes in their flight itinerary as per flight change policy.

Domestic Flight within Mexico

VivaAerobus Reissue Fee Online Phone Airport 
Flight change (departure in more than 24 hours) $80 $90$150
Flight Change (departure in less than 24 hours to 4 hours)$110$120$200

International Flights (Outside Mexico)

VivaAerobus Reissue Fee Online Phone Airport 
Flight change (departure in more than 24 hours) $45-55 $45$50
Flight Change (departure in less than 24 hours to 4 hours)$62-75$62$67

VivaAerobus Refund Policy

VivaAerobus does not offer refunds once the ticket is purchased. However, the airline does offer travel credit in certain cases. 

  • As per VivaAerobus refund policy, in case of rescheduled flight, the airline will issue future travel credit if the renewed fare is less than the original fare paid. 
  • The airline does not compensate or refund if a passenger is unable to board the flight due to passenger issues. 
  • Most fares are non-refundable and not eligible for any refund.  
  • Passengers can only claim a refund if they cancel their flight within 24 hours of purchasing the ticket given that the scheduled departure is at least 7 days after the purchase of the ticket. 
  • All the refunds issued by VivaAerobus flight will be credited back to their original method of payment.

Frequently Asked Questions

  • Can I cancel my VivaAerobus flight within 24 hours?

    Yes, you can cancel your VivaAerobus flight within 24 hours of making a purchase to receive a complete refund provided that the scheduled departure of the flight is at least 7 days after the time of booking.

  • What happens if VivaAerobus cancels your flight?

    In certain situations VivaAerobus may cancel your flight due to unforeseen situations like technical issues, air control traffic, crew shortage, airport congestion and even more. As per VivaAerobus cancellation policy, passengers are eligible to receive compensation for cancelled flights up to $750 for all flights that are delayed more than 4 hours.

  • Does VivaAerobus have a web check-in option?

    Yes, passengers can web check-in for their VivaAerobus flight at least 72 hours before the scheduled departure.

  • Does VivaAerobus offer an airport check-in option?

    Yes, the airline allows passengers to check-in at the airport counter which opens 3 hours prior to the scheduled departure of the flight. Passengers should ensure to reach the airport at least 2 hours before the flight’s departure.

  • Does VivaAerobus charge a fee for seat selection?

    VivaAerobus Airlines charges a fee for seat selection across all the fare types. 
    Those passengers who want to experience extra comfort and leg pace, can book priority seats located in the first row at $75. Exit row seats also offer generous space and can be booked at the price of $20. To know the precise costing for seats, passengers can visit the official website of the airline.

  • How do I get a refund from VivaAerobus?

    All refunds for unused or partially unused flight booking will be credited back to their original payment method. Passengers must request for the refund via calling the customer support number.

  • How can I cancel my flight without paying any cancellation fee?

    As per VivaAerobus cancellation policy, you are allowed to cancel your flight within 24 hours of  purchasing the ticket to receive a full refund. However, as per this 24 hour cancellation policy, the scheduled departure of the flight should be at least 7 days after the purchase.

  • How much does it cost to cancel the VivaAerobus flight?

    As per the cancellation policy, the airline does not allow any passenger to cancel their flight instead they can reschedule their flight to another date upon paying change fee.

  • What is VivaAerobus carry-on baggage allowance?

    As per VivaAerobus baggage allowance, the permitted dimension of the carry-on baggage is 22 x 16 x 10 inches. Including wheels and handles. The airline advises its passengers travelling light to follow the maximum weight limit of 9 kg. While passengers in Smart Fare are entitled to carry 15 kg.

  • What is the maximum checked baggage allowance in VivaAerobus?

    For passengers who are travelling in Smart Fare, they can carry checked baggage weighing not more than 24 kg. The checked baggage allowance must not exceed the dimension of 62 linear inches including handles and wheels.

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