Avelo Airlines

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About Avelo Airlines

Fairly new yet promising Avelo Airlines offers its customers some of the cheapest flight deals to some of the best destinations in the United States. Founded in 2020, Avelo Airlines is a ultra low-cost carrier operating from its headquarters in Houston, Texas. It previously operated charter flights under the labels of Casino Express Airlines and Xtra Airways before transitioning into a passenger carrier from 2021. The airline offers Avelo flights to underserved destinations across the United States. As of this year, Avelo has 16 aircrafts in its fleet all consisting of old Boeing 737.

The first operational flight of this Houston based airline started in April 2021 with its first flight from Hollywood Burbank to Santa Rosa. The airline has multiple bases throughout the west and eastern side of the country.

More About Avelo Flights

Being a new airline, Avelo has a long way to go to become one of the best airlines, however, it still offers some of the standard service which includes cabin configuration, baggage allowance and fast check-in process.

Cabin Class Configuration

Avelo Airlines has only one cabin class which is the standard economy class.  Being a budget airline means that you only get the space below the seat in front of you for complimentary rest, you will have to purchase. Economy class comes with bare-bone amenities that you will have to pay for such as, if you have large carry-on baggage that does not fit in the space in front of your seat, then you will have access to the large overhead bins which will cost extra. Ultimately, every facility like the seat selection, carry-on baggage, checked-baggage, priority boarding and pre-boarding will be considered as add-on subject to extra cost. Every Avelo Air flight has the same 3 x 3 configuration.

Baggage Allowance

While flying on Avelo Airlines flight, you can expect to travel with only a backpack because everything else comes at a price. Avelo Airlines does not give any free baggage allowance to keep the basic fare ticket cheap. If a passenger is travelling with a carry-on or checked-in baggage, then it must be purchased as a flight add-on.

Carry-on Baggage

Avelo Airlines has specific baggage guidelines on baggage. The airline allows passengers to take one carry-on baggage in the aircraft for a fee. The carry-on baggage must not exceed 22 x 14 x 9 (55 cm x 35 cm x 22 cm) and must fit in the overhead bins.

Checked-Baggage

Avelo Airlines has certain restrictions on checked baggage allowance. A passenger can purchase a maximum 3 checked- baggage allowances. Checked baggage should only weigh up to 50 pounds (22 kg) and should have a total dimension of 62 inches including wheels and handle. Any baggage exceeding the prescribed baggage weight is subject to additional charges.

Personal Item

Apart from the restrictions on carry-on baggage and checked-in baggage, Avelo Airlines offers every passenger the liberty to carry one personal item like backpack, handbag, laptop computer case, small camera bag or briefcase. The prescribed dimension of the baggage should not be larger than 17 x 13 x 9 (43 cm x 33 cm x 22 cm ).

Oversized and Overweight Baggage Fee

Avelo Air has certain regulations for baggage exceeding 62 inches up to 80 inches (158 cm to 203 cm) in overall exterior dimension and is subject to an additional charge that is $100. 

Excess weights over 50 pounds to 70 pounds are subject to additional charges that are $100. 

In case, if the baggage of the passenger is exceeding both the things simultaneously then the total additional charge will be $200. 

Price of Other Add-on Services

There are certain prices for each additional service in Avelo Airlines. These services may include seat selection, priority boarding, etc. These prices are subject to change depending on the specific criteria and Avelo flight route.

Optional Services Fee
Seat Selection(Either select or get one assigned)$11 and up 
Priority Boarding $15 
Musical Instruments Charges depending upon the weight of the instrument 
Sports Equipments Charges depending upon the weight of the instrument 
Pet in Cabin $125

Check-in Facilities

Avelo Airline allows passengers to either check-in online or at the airport. Depending on the method, passengers can also procure their boarding pass at home or at the airport check-in counter.

Check-in Guidelines

  • Avelo Airlines check-in starts 24 hours before the scheduled flight departure depending on the destination.
  • During the check-in process, passengers must carry valid government identity proof along with passport, visa and electronic travel permission. 
  • Avelo Airlines has several check-in alternatives like online web check-in and mobile check-in along with Self-service kiosk check-in and traditional airport counter check-in.

Online Check-in

The online check-in is available 24 hours to 60 minutes before the scheduled departure of Avelo flight. Alternatively, you can also use the easy Mobile check-in option to check-in for flights. All you need to do is download the application from IOS Play Store or from Apple Store.

Airport Check-in

Avelo Airport check-in starts 3 hours before scheduled flight departure and ends 40 minutes before the flight departure. The check-in can be done by visiting the airport check-in counter or by accessing a self service Kiosk. Passengers should reach the airport for their Avelo flight at least 3 hours before the check-in deadline to ensure that the formalities are completed timely.

Avelo Cancellation and Refund Policy

  • As per Avelo Airlines cancellation policy, passengers can cancel their Avelo flight booking within 24 hours of booking it given there is at least 7 days remaining before departure. In this case, no additional cancellation fee is applicable. 
  • If the passengers cancels the flight within 24 hours, then the refund will be initiated instantly. However, in case if the 24 hours risk-free period lapse, passengers will have to pay an additional cancellation fee. 
  • The refund will only be processed if the passenger has purchased a refundable ticket. In case of any purchase of non-refundable tickets Avelo Flights, then the airline is not liable to make any refunds. 
  • It usually takes 7-14 business days to process the refund. The refund process also depends upon the ticket purchased. 
  • In case of flight delay for more than 4 hours, passengers can receive either a full refund or alternate flight by contacting the airlines.

Frequently Asked Questions

  • What are the ways to cancel Avelo Airlines flights?

    You can cancel your flights in multiple ways both online and offline. However, it is advisable to cancel the booking via the same method it was booked in.

  • Can I cancel my Avelo Flight for free?

    Yes, as per Avelo airlines cancellation policy, you can cancel your flight without any additional cost as long as you cancel it within the 24 hours of purchasing it. In case of time lapse, you will have to pay a certain cancellation fee to cancel your flight.

  • What size of bag is free in Avelo Airlines?

    Avelo Airlines offers every passenger the liberty to carry one personal item like backpack, handbag, laptop computer case, small camera bag or briefcase without any charge. The prescribed dimension of the baggage should not be larger than 17 x 13 x 9 (43 cm x 33 cm x 22 cm ).

  • What is the maximum size for carry-on baggage?

    The maximum size for carry-on in 22 x 14 x 9 (55 cm x 35 cm x 22 cm) including handles and wheels. For passengers travelling with more baggage, they can purchase extra baggage allowance as per their need.

  • What is the maximum baggage weight for checked baggage?

    A passenger can purchase a maximum 3 checked- baggage allowances. Checked baggage should only weigh up to 50 pounds (22 kg) and should have a total dimension of 62 inches including wheels and handle.

  • Are there any fees associated with checked baggage?

    Avelo Airlines is budget airlines thus everything additional has a cost which also includes checked baggage fee. The checked baggage fee depends on the route and the number of bags.

  • Does Avelo Airlines have business class?

    Avelo Airlines has only one cabin class which is the standard economy class. Being a budget airline means that you only get the space below the seat in front of you for complimentary rest, you will have to purchase.  Economy class comes with bare-bone amenities and for additional facilities, you will have to pay for.

  • Do I have to pay for seats in Avelo Airlines?

    Passengers check-in before the check-in deadline can select their desired seats without additional cost. However, in case of a lapse of check-in time, the airline staff will accommodate random seats to passengers.

  • Can I check-in with Avelo mobile app?

    Yes, Avelo mobile app offers more convenience and flexibility when it comes to check-in.

  • When I check-in for my Avelo Flight?

    The Avelo Airlines check-in starts 24 hours prior to scheduled departure. Passengers can either check-in via online or offline method.

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