LATAM Airlines

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About LATAM Airlines

LATAM Airlines Group S.A is a Chilean holding company, headquartered in Santiago, Chile. It is known as the biggest airline company in Latin America along with its subsidiaries in Ecuador, Brazil, Colombia, Paraguay and Peru. LATAM Airlines currently operates on 140 destinations in 25 countries with six primary locations in Latin America: Argentina, Brazil, Chile, Colombia, Ecuador, Peru with a collection of 332 aircraft in its fleet. 

LATAM Airlines  is one of the major airlines in South America because it offers multiple fare options that allows passengers to choose the fare that suits them best. From premium business to standard economy, passengers can experience different standards of services throughout the fleet. The LATAM Fleet comprises three cabin status : Premium Business Class, Premium Economy, Economy Class.

Cabin Classification

Premium Business

The airline has designed the cabin of business class with a touch of Latin – American inspired decor. This LATAM Air business class premium prioritize the comfort and privacy of passengers. The ergonomic seat with fully-flat bed functions adds extra comfort to the journey. Additional for flights that last more than 5 hours, the airline offers a Spacer Fabric mat designed especially by NASA that regulates temperature, ensures air flows, and soothes pressure points while sleeping on board. Alongside, travellers can experience a variety of authentic delicacies straight from the roots of Latin America. The options, preparations, and proposals depend on the duration of the flight however, passengers can avail the request for a special menu on international flights longer than 3.5 hours. Apart from inflight benefits, business class travellers in LATAM flight can take advantage of priority check-in, boarding, disembarkation and priority baggage claim a;long with premium lounge access at the airport. To elevate the whole LATAM business class experience, the airline also offers an efficient amenity kit consisting of a toothbrush made from bamboo, skin care, lip balms, hand cream, reusable masks and socks and lastly ear plugs.

Premium Economy

Passengers travelling on Premium Economy have VIP access to the LATAM lounge at selective overseas airports. All passengers can avail the priority check-in, baggage drop at the airport. As for the premium economy, the ergonomic seat with adjustable headrest offers extensive comfort to the passengers. The premium economy section is located in the first rows of LATAM Airlines Narrow body aircrafts. To add more  privacy and space to passengers, the airline purposely blocks the middle seat. Onboard, every traveller will have separate compartments for cabin luggage. Additionally, every seat will consist of USB and power outlets. Depending on the aircraft model, passengers will be able to use designated restrooms. The premium economy also features extravagant meal services depending on time and duration of the flight.

Standard Economy

Economy class of LATAM Airlines may vary depending on the type of aircrafts. However, the cabin is designed to cater all types of journey from short, medium and long distance flights. The economy cabin is also designed with ergonomic seats that offer comfort throughout the journey. LATAM Air seats are equipped with USB outlets, inflight entertainment options.

LATAM Baggage Allowance

LATAM Baggage policy offers a generous baggage allowance which enables passengers to travel with plenty of baggage. However, there are certain regulations on baggage allowance for passengers.

Hand Baggage

All passengers travelling in LATAM are allowed to carry 1 bag of small backpack of dimension up to 45 cm x 35 cm x 20 cm. LATAM advises passengers to keep the backpack under the seat to utilize the space.

Carry-on Baggage

Passengers travelling in Light, Full Standard, Premium Economy, Premium Business of LATAM Air are entitled to carry 1 carry-on bag with maximum measurement that should not exceed 55 cm x 35 cm x 25 cm (height, length, and width). The maximum allowed weight for carry-on baggage is 10 kg for economy fare and 16 kg for passengers travelling in Economy and Business class.

Checked Baggage

As per LATAM baggage policy, the checked baggage allowance depends on the fare type that the passenger has purchased. Golf bags and skis and sport equipment are also counted as checked baggage if they are within the prescribed weight limit. 

The total dimension of checked baggage must not exceed 158 linear with a maximum weight of 23 kg per passenger. Those who want to purchase extra LATAM Airlines baggage allowance must pay certain extra charges as per LATAM checked baggage allowance.  

Cabin Type Light Plus Full 
Premium Business No applicable 1 Piece of bag 2 piece of bag 
Premium Economy No applicable 1 Piece of bag 1 piece of bag 
Standard Economy Additional charges 1 Piece of bag 1 Piece of bag 

LATAM Baggage Allowance Fee

LATAM Airlines has a certain fee in case a passenger carries extra or oversized weight. Also, surcharges are applicable if a passenger carries more baggage than permitted. 

Luggage Charges (USD)
Oversized luggage $125
Extra weight more than 23 or 32 kg$75
1 additional carry-on $70
Additional weight more than 32 kg $150

LATAM Check-in

LATAM check-in policy ensures to provide customers the flexibility to check-in as per their convenience. You can either check-in for your LATAM check-in flight through an online web-check-in or you can opt for offline check-in at the airport counter. Offline check-in also includes check-in via kiosks that are available at the airport. 

  • For domestic flights, web check-in is available between 48 hours prior to scheduled flight departure and closes 60 minutes before the flight is airborne. 
  • For international flights, LATAM web check-in opens 96 hours before the scheduled departure and closes 120 minutes before the flight takes off. 
  • However, the check-in timing may vary as per the destinations that’s why the airline advises every passenger to complete LATAM check-in before the deadline. 
  • For flights operating within Brazil, the check-in closes 60 minutes before departure while for international flights to and from Brazil, check-in closes 90 minutes before scheduled departure. 
Airport Check-in before Deadline 
Barcelona, Spain75 minutes
Bogota, Colombia 60 minutes 
Lima, Peru75 minutes 
Tampa, Florida 90 minutes 
San Juan, Puerto Rica 60 minutes 
Miami, Florida 75 minutes 
Rio de Janeiro, Brazil 45 minutes 

LATAM Online Check-in

LATAM offers a feasible check-in facility which is accessible through the LATAM website depending on their destination. During online check-in passengers can choose their preferred seat, add or purchase baggage allowance.

LATAM Check-in Restrictions

  • Unaccompanied minors are not eligible for web check-in in LATAM Airlines, unaccompanied will have to check-in directly at the airport counter. 
  • Passengers who have requested for special service or seats are not eligible for web check-in. 
  • Passengers with physical disability are also not eligible for web check-in.
  • As per LATAM check-in policy, group booking with more than 9 people are not eligible for online check-in. 
  • Passengers travelling on discounted fares and promotional fares are also not eligible for online web check-in through the website or mobile app.

LATAM Web Check-in Instruction for Brazil

  • Passengers travelling within Brazil are not eligible to  cancel their booking online. For cancellation, they must contact LATAM customer support. 
  • Passengers should reach the boarding gate 20 minutes before scheduled flight departure as per LATAM check-in policy. 
  • In case, the passenger reports after flight departure, it will be considered as no-show and the value of the ticket will be forfeited. 
  • In case of checked luggage, passengers should reach the baggage drop counter 60 minutes before the scheduled departure of the flight.

LATAM Cancellation and Refund Policy

LATAM Airlines offers a lenient yet essential cancellation policy that allows passengers to cancel their flight without any trouble in case of emergencies.

There are multiple methods which allow passengers to cancel flights through both online website and mobile app mode. 

  • As per LATAM Airlines cancellation policy, if a passenger can easily get a refund by cancelling the ticket one-day post booking. 
  • Passengers are not allowed to cancel LATAM Airlines cancellation policy after check-in. 
  • Non-refundable tickets are not eligible for refund. However, passengers can get the ticket replaced with trip coupons. 
  • Passengers can cancel their ticket within 24 hours of booking the reservation to get a full refund. 
  • If LATAM airlines cancels the flight due to reasons such as technical error, bad weather, travel plan changes, modification in destinations or even clearance issue from Air Traffic Control, then the airline is reliable to pay compensation for the cancellation.

LATAM Flight Cancellation Fee

LATAM Airlines has a certain cancellation fee when it comes to cancellation. However, passengers can cancel their booking within 24 hours of booking it to avoid any cancellation fee. 

  • According to LATAM Airlines cancellation policy, If a passenger revokes the booking after one day of booking then they will have to pay the cancellation fees depending on the destination. 
  • In case, if the flyers fails to board the plane then it will be considered as a no-show case. 
  • If a passenger cancels an international flight then the charges can range up to $175 and $100. 
  • However, in case of domestic flight cancellation, passengers will have to pay cancellation fees up to $50 only.

LATAM Refund Policy

LATAM Refund policy ensures flexibility and convenience for its passengers in terms of refund. If a flight has been cancelled or delayed, then the airline offers options to refunds or choose alternate flights to its customer. 

  • According to LATAM refund policy, reservations made from credit cards get refunded within 7 business days. 
  • The airlines only credit refunds to the original source of payment. 
  • The airline advises passengers to purchase refundable tickets to ensure refund in case of cancellation. 
  • For non-refundable tickets, the airlines offer travel credit coupons against the reservation.

Frequently Asked Questions

  • Does LATAM Airlines have online check-in?

    Yes, a web check-in service is available on the LATAM website. You can easily check-in between 48 hours prior and close 60 minutes prior to departure for domestic flights within Brazil. For international flights, the online check in begins 96 hours before it closes 120 minutes before the flight is airborne.

  • How do I avoid the LATAM Cancellation fee?

    LATAM cancellation fee depends on various factors. However, you can avoid the LATAM cancellation fee by cancelling the flight within 24 hours of initial booking.

  • How early should I check in for my flight?

    If you have check-in baggage, then check at least 3 hours prior to your flight’s departure. And in case, you don’t have checked-in baggage, then check-in 60 minutes before your flight takes off.

  • How long does it take for a LATAM to credit refund?

    LATAM Airlines usually takes 7 to 20 days to credit their original form of payment. However, the duration of time also depends on the methods of payment.

  • When does LATAM Airlines flight check-in begin?

    Check-in for domestic is available between 48 hours prior and closes 60 minutes prior to departure. For International flights, LATAM check-in is available 96 hours before departure and closes 120 minutes before scheduled departure.

  • Do I need my e-ticket to check-in?

    Domestic passengers do not need to show e-tickets. A print copy of your flight ticket is enough to get a boarding pass. An international passenger needs to have a print copy to pass the security checks.

  • What is the last time to board a LATAM Airlines flight?

    The boarding gate closes 30 minutes before the flight’s departure. Passengers are required to present at the boarding gate at least 30 minutes prior. You will be marked a no-show if you fail to reach the gate within designated time.

  • What is the Baggage Allowance for LATAM Airlines?

    The baggage allowance in LATAM airlines depends on the fare type purchased by the customers. The maximum weight of carry-on is 10 kg for economy fare and 16 kg for passengers travelling in Economy and Business class. As for checked baggage, the total dimension of checked baggage must not exceed 158 linear with a maximum weight of 23 kg for passengers travelling in Economy and premium economy. However, travellers in Premium Business can carry 2 pieces of checked baggage weighing 32 kg.

  • Is there any fee to check-in for the flight?

    LATAM Airlines doesn’t charge any fee if you make a web or app check-in. Passengers, who check-in via LATAM Airlines phone call or at the airport counter may have to pay additional charges if the LATAM Airlines Flight Check-in time has lapsed.

  • What is the check-in deadline for a LATAM Airlines flight?

    LATAM Airlines  check-in remains open between 36  hours to 60 minutes prior to the flight’s departure. For domestic flights, you can check-in between 36 hours to 45 minutes prior to your departure.

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